Business Services Manager (NYC)

Agency Cybersecurity; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

10 days of paid time off (PTO)

401(k) with 4% company match

Monthly healthcare stipend

Gym membership stipend

Weekly team lunches

Job summary

A fast-growing cybersecurity firm in New York City is seeking a Business Services Manager to oversee daily operations and manage a team of junior professionals. The ideal candidate must have 3–5 years of experience in managing teams, a strong operational mindset, and excellent communication skills. Responsibilities include improving workflow efficiency and ensuring high service quality. This full-time role requires an in-office presence and offers a competitive compensation package and benefits.

Qualifications

• 3–5+ years of experience managing teams of 5–10 people.
• Prior experience in a professional services environment.
• Strong operational mindset with attention to detail.

Responsibilities

• Manage, coach, and support a team of 5–10 junior team members.
• Monitor service quality and ensure adherence to internal processes.
• Identify operational risks and proactively address bottlenecks.

Skills

Team management

Operational execution

Detail-oriented

Communication skills

Problem-solving

Job description

Join to apply for the Business Services Manager (NYC) role at Agency Cybersecurity

About Agency Cybersecurity

Agency Cybersecurity is a fast‑growing venture‑backed startup that delivers best‑in‑class cybersecurity and compliance solutions. Our software and services simplify complex compliance frameworks—including SOC 2, ISO 27001, HIPAA, and others—empowering businesses to scale securely and confidently. Backed by top‑tier investors such as Y Combinator, we have offices in NYC, Boston, Richmond, and London.

Location

100% On‑Site in New York, NY

Position Type

Full‑Time, Salaried

Experience Level

Mid‑Career professional

Compensation

$125k – $135k

Work Hours

Approximately 50 hours per week. In‑office hours are Monday‑Friday 9:00 AM – 6:00 PM, Saturday 10:00 AM – 2:00 PM, with additional time as operational demands dictate.

About the Role

The Business Services Manager oversees the day‑to‑day delivery of core business services through a team of junior professionals. The role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment.

What You’ll Do

• Directly manage, coach, and support a team of 5–10 junior team members
• Conduct regular 1:1s, performance reviews, and goal‑setting sessions
• Support onboarding, training, and professional development of team members
• Foster accountability, collaboration, and a high‑performance culture
• Act as the first point of escalation for team‑level issues
• Own day‑to‑day execution of assigned business services and workflows
• Ensure work is completed accurately, consistently, and within defined timelines
• Manage workload distribution, capacity planning, and task prioritization
• Monitor service quality and ensure adherence to internal processes and standards
• Identify operational risks and proactively address bottlenecks
• Document and refine standard operating procedures (SOPs)
• Identify opportunities to improve efficiency, quality, and scalability
• Partner with leadership to implement process improvements and tooling changes
• Track operational metrics related to productivity, quality, and turnaround time
• Collaborate with account management, client services, and leadership teams
• Communicate status updates, risks, and resourcing needs clearly and proactively
• Support special projects and operational initiatives as needed

What We’re Looking For

• 3–5+ years of experience managing teams of 5–10 people
• Prior experience in a professional services environment (consulting, accounting, compliance, legal services, managed services, or similar)
• Demonstrated ability to manage junior or early‑career professionals
• Strong operational mindset with attention to detail and process discipline
• Proven ability to meet deadlines and manage competing priorities
• Excellent written and verbal communication skills
• Comfortable working in a fast‑paced, client‑focused environment

Preferred Qualifications

• Experience managing workflow‑driven or production‑style teams
• Exposure to regulated or process‑heavy industries
• Experience implementing or improving operational processes
• Familiarity with performance metrics, SLAs, or service delivery KPIs

Not a Fit

• You’re looking for a strict 9‑to‑5 schedule with minimal flexibility
• You feel uncomfortable in high‑pressure or fast‑paced environments
• You prefer not to work in a highly professional, client‑facing role
• You’re not excited about being part of a high‑growth, in‑person startup culture
• You’re looking for a role with minimal expectations beyond basic responsibilities

Benefits

• 10 days of paid time off (PTO)
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in‑office snacks
• Eligible for stock option grants after year 2