Professional Services Operations Manager

Rippling; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO + Sick Days

Federal holidays

401(k) with company match

Healthcare stipend

Team lunches & snacks

Stock options after year 2

Job summary

Agency Cybersecurity is seeking a Business Services Manager to lead a team of junior professionals delivering core business services with a strong focus on people management, operations, and service quality.

You will oversee over 10 junior members, coach growth, ensure timely, accurate work, and maintain alignment with client expectations and internal standards in a fast-paced, client-facing startup.

Qualifications

• 3+ years leading teams of 5–10 in a professional services environment.
• Experience in consulting, accounting, compliance, legal services, managed services, or similar.
• Strong operational mindset with attention to detail and process discipline.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced, client-focused environment.

Responsibilities

• Directly manage, coach, and support a team of 5–10 junior team members.
• Conduct regular 1:1s, performance reviews, and goal-setting sessions.
• Support onboarding, training, and professional development of team members.
• Foster accountability, collaboration, and a high-performance culture.
• Act as the first point of escalation for team-level issues.

Skills

Team management

Operational mindset

Communication

Client-facing

Process improvement

Job description

Agency Cybersecurity is seeking a Business Services Manager to lead a team of junior professionals delivering core business services with a strong focus on people management, operations, and service quality.

You will oversee over 10 junior members, coach growth, ensure timely, accurate work, and maintain alignment with client expectations and internal standards in a fast-paced, client-facing startup.