Operations Lead: Build & Scale Field Teams (Hybrid, Travel)

raydar; Texas; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Raydar is seeking a leader to build and head a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, with substantial travel as a key element.

The role requires 5–10 years in operations management, a track record of launching new offerings, and experience building shift-based teams; based in Austin, Texas with a hybrid schedule

Qualifications

• 5 to 10 years of operations management experience, ideally in technology-driven or industrial settings.
• Experience launching new offerings or establishing operations in a fast-moving company.
• A record of managing, training and developing shift-based teams.
• Comfort working hands‑on alongside equipment, operators and customer staff.
• Ability to thrive in ambiguity and build processes from the ground up.
• Based in Austin, Texas.
• Willingness to travel out of state for extended on‑site stays at customer locations.

Responsibilities

• Lead the performance of active customer engagements, watching key metrics, service commitments, reliability, safety and quality.
• Hire, onboard, train and manage a team of operators, including shift patterns, staffing plans and coaching.
• Expand customer accounts from small starting deployments to considerably larger ones while holding operating standards steady.
• Spend extended periods at customer locations to keep work running smoothly and build strong client relationships.
• Help stand up a new local base of operations by arranging facilities, vendors, tooling and day-to-day working routines as an early team member.

Job description

Raydar is seeking a leader to build and head a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, with substantial travel as a key element.

The role requires 5–10 years in operations management, a track record of launching new offerings, and experience building shift-based teams; based in Austin, Texas with a hybrid schedule