Operations Lead – Automatic Gates & Access Control

Citadel Access Solutions; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Citadel Access Solutions in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day gate service, installation, maintenance, and project operations for automatic gate entry and access control systems. You will lead field technicians and dispatch teams to complete projects safely, on schedule, and within budget.

The ideal candidate has extensive experience in automatic gates, access control, and low-voltage systems, with proven leadership in managing technicians and driving

Qualifications

• 5+ years of experience within automatic gates, access control, low-voltage systems, security integration, parking systems, or related field service operations.
• 3+ years of leadership or management experience overseeing technicians, installers, or field service teams.
• Strong working knowledge of automatic gate systems, operators, controls, and safety devices.
• Experience with major gate operator and access control manufacturers is highly preferred.
• Familiarity with manufacturers such as DoorKing, LiftMaster, HySecurity, FAAC, Nice, Viking Access, Linear, HID, Brivo, Paxton, or similar systems.
• Understanding of low-voltage wiring, relays, access control panels, vehicle detection systems, and electrical troubleshooting.
• Familiarity with UL 325 and ASTM F2200 requirements preferred.
• Experience managing installation schedules, service operations, manpower, and job costing.
• Ability to read plans, wiring diagrams, installation drawings, and equipment specifications.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Experience with CRM, dispatch, ERP, or field service management platforms; ServiceTitan experience is a plus.
• Valid driver's license and ability to travel to job sites as needed.

Responsibilities

• Manage daily installation, service, repair, and preventative maintenance operations for automatic gate and entry systems.
• Lead, coach, and develop gate technicians, installers, service technicians, and other field personnel.
• Coordinate technician schedules, manpower, vehicles, equipment, and materials.
• Monitor field productivity, utilization, overtime, job completion, and technician performance.
• Ensure technicians have the proper drawings, equipment, materials, access information, and job scope prior to dispatch.
• Conduct regular operations meetings and communicate daily and weekly priorities.
• Provide field support for complex installations, service issues, and troubleshooting when necessary.
• Oversee service and installation involving systems such as automatic sliding and swing gates, gate operators, barrier arms, access control panels, CCTV integrations.

Skills

Leadership

Field operations

Project management

Communication

Tools

CRM

Dispatch

ERP

ServiceTitan

Job description

Citadel Access Solutions in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day gate service, installation, maintenance, and project operations for automatic gate entry and access control systems. You will lead field technicians and dispatch teams to complete projects safely, on schedule, and within budget.

The ideal candidate has extensive experience in automatic gates, access control, and low-voltage systems, with proven leadership in managing technicians and driving