Operations Lead, Assessment Accessibility & Delivery

Jobtailor; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Operations Analyst/PM to optimize the SSD experience for accommodated testers. You will translate product strategy into scalable processes across testing programs and collaborate with cross-functional teams to drive reliable, repeatable delivery.

The role emphasizes data-driven decision making, risk management, and continuous improvement, with travel 4-6 times a year to College Board offices as needed. A bachelor's or master's in business is preferred.

Qualifications

• At least three to five years of experience working as an analyst or project manager in a professional setting.
• Strong knowledge of operations management practices (e.g., business process design and improvement, forecasting and capacity planning).
• Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organizational change.
• Proficiency in Microsoft Office applications.
• A bachelor’s or master’s degree in business or an equivalent field preferred.
• Experience working with digital platforms, customer support systems, or operational tools in an education, technology, or service-based industry is a plus.
• The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

Responsibilities

• Apply operational expertise to support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience.
• Collaborate across cross-functional teams to establish processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and staff who support them.
• Serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs.
• Partner closely with the SSD Experience Product Owner to identify operational risks and support the implementation of solutions impacting accommodated testers.
• Collaborate with product owners and cross-functional teams to ensure SSD-related capabilities are effectively operationalized and adopted.
• Manage escalations related to misaligned, incorrect, or outdated SSD data, ensuring timely resolution and continuous improvement.
• Develop, refine, and monitor process flows to improve the accuracy, efficiency, and reliability of accommodation data across systems.
• Perform quality control measures to maintain service standards and identify opportunities to reduce defects, rework, and operational friction.
• Ensure successful operationalization of SSD-related product and process changes, including readiness planning, issue mitigation, and post-launch stabilization.
• Communicate operational insights, risks, and pain points to stakeholders to inform prioritization and decision-making.
• Use data and operational insights to inform and support recommendations for process and system enhancements that reduce manual workarounds and improve scalability.
• Define operational requirements and partner with stakeholders to support the development and implementation of metrics that monitor SSD performance and readiness.

Job description

Jobtailor is seeking an experienced Operations Analyst/PM to optimize the SSD experience for accommodated testers. You will translate product strategy into scalable processes across testing programs and collaborate with cross-functional teams to drive reliable, repeatable delivery.

The role emphasizes data-driven decision making, risk management, and continuous improvement, with travel 4-6 times a year to College Board offices as needed. A bachelor's or master's in business is preferred.