Operations Lead

Atrium; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Job summary

Atrium is seeking an Operations Lead in New York, NY to drive process consistency, operational efficiency, and team development.

You will lead Project Administrators, partner with the Director of Operations, and ensure adherence to company standards while supporting project success. This full-time role requires a collaborative, results-driven approach and legal work eligibility in the United States.

Qualifications

• 7+ years of experience in contract furniture, project administration, operations support, or a similar role.
• 3+ years of leadership or management experience.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Understanding of product discounting, gross profit, and margins.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
• Knowledge of Core 5 preferred; CAP 2020 experience a plus.

Responsibilities

• Partner with the Director of Operations to identify process gaps and potential issues impacting project success
• Provide leadership and operational guidance to assigned Project Administrators
• Monitor team workload, deadlines, and adherence to company processes
• Support leadership initiatives by ensuring team members have the tools, training, and guidance needed to succeed
• Conduct regular team meetings to review task completion, timelines, and project status updates
• Review Project Administrator work for accuracy, consistency, and compliance with procedures
• Collaborate with Project Managers to identify key timelines and milestones
• Review and respond to management approval requests and resolve cost errors or vendor discrepancies

Skills

Leadership experience

Communication skills

Problem solving

Time management

Microsoft Office

Core 5 knowledge

CAP 2020 experience

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

Core 5 system

Job description

Atrium is seeking on behalf of our client an Operations Lead based in New York, NY.

A background check may be run only after a conditional offer is made, where permitted by law.

Position: Operations Lead

Location: New York, NY

Employment Type: Full-time

Compensation: 100-115k

Position Overview

The Operations Lead will work closely with the Director of Operations to drive process consistency, operational efficiency, and team development. This role provides leadership and guidance to Project Administrators, ensuring adherence to company standards and successful project support. The position requires strong organizational skills, problem-solving abilities, and a collaborative approach to achieving operational goals. Must be legally authorized to work in the United States.

Responsibilities

• Partner with the Director of Operations to identify process gaps and potential issues impacting project success
• Provide leadership and operational guidance to assigned Project Administrators
• Monitor team workload, deadlines, and adherence to company processes
• Support leadership initiatives by ensuring team members have the tools, training, and guidance needed to succeed
• Conduct regular team meetings to review task completion, timelines, and project status updates
• Review Project Administrator work for accuracy, consistency, and compliance with procedures
• Collaborate with Project Managers to identify key timelines and milestones
• Review and respond to management approval requests and resolve cost errors or vendor discrepancies

Required Experience/Skills

• 7+ years of experience in contract furniture, project administration, operations support, or a similar role
• 3+ years of leadership or management experience
• Strong written and verbal communication skills
• Critical thinking and problem‑solving abilities
• Understanding of product discounting, gross profit, and margins
• Strong organizational and time‑management skills with the ability to multitask in a fast‑paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint)
• Knowledge of Core 5 preferred; CAP 2020 experience a plus

Preferred Experience/Skills

• Experience training, coaching, or guiding administrative team members
• Familiarity with Core 5 system and troubleshooting
• Interest in AI and ability to learn new technology
• Strong analytical skills and attention to detail
• Ability to adapt and remain flexible in a dynamic environment

Education Requirements

• High School Diploma required
• Associate’s or Bachelor’s Degree preferred

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

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