Operations Lead: Process & People Growth (NY)

Atrium; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Job summary

Atrium is seeking an Operations Lead in New York, NY to drive process consistency, operational efficiency, and team development.

You will lead Project Administrators, partner with the Director of Operations, and ensure adherence to company standards while supporting project success. This full-time role requires a collaborative, results-driven approach and legal work eligibility in the United States.

Qualifications

• 7+ years of experience in contract furniture, project administration, operations support, or a similar role.
• 3+ years of leadership or management experience.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Understanding of product discounting, gross profit, and margins.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
• Knowledge of Core 5 preferred; CAP 2020 experience a plus.

Responsibilities

• Partner with the Director of Operations to identify process gaps and potential issues impacting project success
• Provide leadership and operational guidance to assigned Project Administrators
• Monitor team workload, deadlines, and adherence to company processes
• Support leadership initiatives by ensuring team members have the tools, training, and guidance needed to succeed
• Conduct regular team meetings to review task completion, timelines, and project status updates
• Review Project Administrator work for accuracy, consistency, and compliance with procedures
• Collaborate with Project Managers to identify key timelines and milestones
• Review and respond to management approval requests and resolve cost errors or vendor discrepancies

Skills

Leadership experience

Communication skills

Problem solving

Time management

Microsoft Office

Core 5 knowledge

CAP 2020 experience

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

Core 5 system

Job description

Atrium is seeking an Operations Lead in New York, NY to drive process consistency, operational efficiency, and team development.

You will lead Project Administrators, partner with the Director of Operations, and ensure adherence to company standards while supporting project success. This full-time role requires a collaborative, results-driven approach and legal work eligibility in the United States.