Operations Lead

Freeman Company; Green Hills (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

The Freeman Company in Nashville, TN seeks an Operations Lead to supervise show-site labor during install and dismantle, and to prepare in-office and warehouse tasks for events. You will collaborate with growth, branch operations, and use Freeman tools to project equipment needs and manage the enterprise inventory system.

This full-time, in-person role supports the Event & Exhibit Services team; leadership in show-site supervision and coordination is required, with travel 25–50% as needed.

Qualifications

• Associate’s Degree preferred; High School Diploma or equivalent required.
• Three years of related experience and/or training.
• Working knowledge of Microsoft Word and Excel.
• Knowledge of Flex & Smart Panel Systems preferred.

Responsibilities

• Supervise show-site labor for install and dismantle.
• Plan and prepare in office and warehouse prior to events.
• Identify equipment needs and maintain accurate inventories using Freeman tools.
• Produce and review work orders and communicate with internal departments.
• Direct in-house labor and ensure quality and safety standards.
• Provide high level customer service and resolve issues per guidelines.

Skills

Microsoft Word

Microsoft Excel

Education

Associate’s Degree

High School Diploma or equivalent

Tools

Flex & Smart Panel Systems

Job description

Career Opportunities: Operations Lead (94356)

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable momentsthat create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events.

Summary

This role will primarily be responsible for supervising show-site labor for install and dismantle on assigned events as well as proactively preparing in office and warehouse prior to event. They will collaborate with growth, branch operations, and use Freeman tools to accurately project & identify equipment needs for assigned events. Will be the primary operator and point of contact for our Freeman enterprise inventory system. Role will support the Modular Build Systems team in the warehouse and show site. Show site supervision will be required at all times.

This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Nashville, TN.

• Use critical thinking to identify substitutions when shortages arise due to heavy volume or logistic issues.
• Plan and produce Modular Build Systems, Total Flex Systems, and Truss Structures in accordance with work orders received from Account Executives, the Exhibitor Sales Department and the Exhibitor Services Department while keeping job costs at the lowest possible level and maintaining quality, safety, and customers service standards.
• Receive work orders and drawings from the Exhibit Systems Manager.
• Review orders and understand which orders are special orders and how to accomplish the final results.
• Produce work orders to other departments as needed including custom cut requests for the Carpenter Shop.
• Provide accurate information to the Graphics Department for substrate sizes.
• Follow-up with items ordered from other departments.
• Follow-up to make sure special order materials were received.
• Pack and stage all exhibit elements including stock materials and special order items.
• Forward set-up drawing revisions to detailer.
• Review inventory work orders and returns to the Account Executive, Exhibitor Services and/or Sales accurately.
• Promote and provide a high level of customer service and handle any issues according to Company guidelines.
• Maintain quality control to ensure Company standards are met.
• Direct in-house labor, with regard to one-on-one pulling and packing.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Perform other duties as assigned.

Education & Experience

• Associate’s Degree preferred. High School Diploma or equivalent required.
• Three (3) years of related experience and/or training.
• Working knowledge of Microsoft Word and Excel.
• Knowledge of Flex & Smart Panel Systems preferred.

Travel Requirements

Travel 25% to 50%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.