Associate Client Relationship Manager

The Freeman Company (TFC) Brands; Washington (District of Columbia); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Bonus up to 10%

Job summary

The Freeman Company is seeking an Associate Client Relationship Manager – Show Organizer Event Logistics to develop and maintain relationships with new and existing clients, driving new and repeat business while identifying up-selling opportunities and delivering a comprehensive planning and service experience.

This role supports our Show Organizer Event Logistics team, based in Washington, DC, with a hybrid schedule requiring 2–3 days in-office or on-site.

Qualifications

• 6+ months of related sales, account management, or project management experience.
• Excellent customer service and organizational skills.
• Ability to learn multiple internal and external systems.
• Multi-task multiple events at a time.
• Working knowledge of all Microsoft software applications.

Responsibilities

• Based on location, able to book events up to $1 million annually.
• Perform outbound sales calls, lead follow-up and sales qualifying.
• Pursue sales opportunities with new and existing Show Organizer customers.
• Manages client requirements, expectations, and scope changes per event.
• Collaborate with other teams to ensure our client success.
• Primarily sells and produces events in a local market.
• Travels to show location to manage event from move-in through move-out.
• Responsible for accurate and timely invoicing to client.
• Maintains knowledge of all products and service offerings and identify additional lines of business for new and existing clients.
• Quotes prices and manages budgets.
• Responds to RFPs & RFIs.
• Creates proposals and contracts.
• Translates client requirements by working within internal systems to ensure requirements are delivered to the appropriate departments in a timely manner to ensure successful onsite execution.
• Responsible to maintain and grow partnerships with facilities/venues
• Entertains clients as necessary

Skills

Customer service

Organizational skills

Microsoft Office

Multi-tasking

Systems learning

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Associate Client Relationship Manager – Show Organizer Event Logistics is responsible for developing and maintaining relationships with new and existing clients. You will pursue new and repeat business while identifying new and up-selling opportunities while providing clients will a well-rounded planning and service experience. You will be the lead role in the planning and execution of events, providing support, consultation, and high-level logistics coordination. You will execute the event plan in alignment with the client’s budget.

This position will support our Show Organizer Event Logistics team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. This position is based out of Washington, D.C.

Essential Duties & Responsibilities

• Based on location, able to book events up to $1 million annually
• Perform outbound sales calls, lead follow-up and sales qualifying
• Pursue sales opportunities with new and existing Show Organizer customers
• Manages client requirements, expectations, and scope changes per event
• Collaborate with other teams to ensure our client success
• Primarily sells and produces events in a local market
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to client
• Maintains knowledge of all products and service offerings and identify additional lines of business for new and existing clients
• Quotes prices and manages budgets
• Responds to RFPs &/or RFIs
• Creates proposals and contracts
• Translates client requirements by working within internal systems to ensure requirements are delivered to the appropriate departments in a timely manner to ensure successful onsite execution
• Responsible to maintain and grow partnerships with facilities/venues
• Entertains clients as necessary

Education & Experience

• 6+ months of related sales, account management, or project management experience
• Excellent customer service and organizational skills
• Ability to learn multiple internal and external systems
• Multi-task multiple events at a time
• Working knowledge of all Microsoft software applications

PREFFERED

• Bachelor’s Degree

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $60,000-$70,000 annually, based upon experience
• Eligible for an annual bonus of up to 10% of the base salary

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.