Operations Lead

TotalCare Walk-In Clinic Inc; Chino (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

TotalCare Walk-In Clinic Inc. in Southern California is seeking an Operations Lead to coordinate daily operations across six clinics, report to the Managing Director, and help providers and staff function smoothly.

This role offers exposure to front-line operations and strategic initiatives, with a fast-paced culture and opportunities for growth; a competitive starting hourly rate, and potential raises and performance bonuses.

Qualifications

• Bachelor’s degree with a minimum 3.7 GPA.
• Interest in pursuing a career in business operations.
• 1–2 years of leadership and/or customer service experience.
• Familiarity with Google Sheets.

Responsibilities

• Monitor daily patient schedules across all clinics and balance load.
• Track call center performance and wait times.
• Review requests in the clinical inbox promptly.
• Follow up on inventory and facilities issues with vendors.
• Conduct period audits of clinics to ensure quality.
• Support HR tasks such as payroll and performance reviews.
• Assist with implementing new operational initiatives.

Skills

Leadership experience

Attention to detail

Customer service

Education

Bachelor’s degree, 3.7 GPA or higher

Tools

Google Sheets

Job description

Description

TotalCare is a fast growing, tech-enabled multi-specialty medical group providing services in primary care, urgent care, and aesthetics to 100,000+ patients/year in the greater Los Angeles area. We rank #1 with local health plans for quality of care, and are proud to specialize in helping underserved communities. We are looking for an Operations Lead to assist with day-to-day operations across all our clinics. This is an essential role at one of the top medical groups in Southern California with significant growth potential as we continue to expand. You will work closely with the Managing Director, Chief of Staff, and the Clinic Leads to support our providers and staff.

Highlights

• Fast paced work environment with excellent culture and support
• Multi-faceted role, with the opportunity to learn business operations at both a deep and broad level
• Develop your business acumen while working on meaningful projects that improve access to high quality care in underserved communities
• Competitive compensation starting at $25-30/hr, with opportunities for raises and performance-based bonuses
• No healthcare experience required

Responsibilities

• Monitor daily patient schedules across all of our clinics (6 locations) and help distribute patient load across clinics evenly
• Monitor call center performance including overall volumes, drop rates, and wait times
• Monitor clinical inbox and ensure that all requests (e.g. refills, authorization requests) are being reviewed promptly
• Track any outstanding inventory or facility issues and follow up with vendors for prompt resolution
• Conduct in-person audits of each physical clinic periodically to ensure quality
• Assist with HR tasks as needed such as payroll, performance reviews, and event planning
• Work closely with the Chief of Staff to execute new initiatives to meet operational performance goals

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Requirements

• Bachelor’s degree, 3.7 GPA or higher
• Interest in pursuing a career in business operations
• Attention to detail
• Ability to manage multiple projects at the same time and prioritize accordingly
• 1-2 years of leadership and/or customer service experience
• Familiarity with Google Sheets