Clinical Operations Manager - Specialty Surgical Practice

LA Pain; Beverly Hills (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

LA Pain in Beverly Hills seeks a dynamic, hands-on leader to run day-to-day clinical operations for 22 staff across three clinic locations. You will manage medical assistants, scribes, records clerks, and front-desk staff; design schedules; enforce policies; and develop SOPs. A Bachelor’s degree and 5+ years in a medical clinic are required.

This on-site role includes occasional travel to other offices; salary starts at $100,000 to $125,000 annually.

Qualifications

• Substantial experience managing a team (10+ staff).
• Experience in a medical clinic or similar environment.
• Bachelor's degree with GPA ≥3.1.
• At least 5 years of full-time, relevant work experience after degree.

Responsibilities

• Manage our team of medical assistants, scribes, records clerks, and receptionists.
• Take ownership of day-to-day clinical operations and provide leadership.
• Conduct trainings, audit patient calls/intakes, review visit reports, provide feedback.
• Coordinate clinic schedule to ensure proper staffing; implement changes as needed.
• Enforce clinic rules and policies; develop SOPs and suggest improvements.
• Solve problems independently and collaborate with management to maintain patient experience.
• Take direction from Medical Director and Director of Operations, implement changes.
• Other responsibilities as assigned by senior staff.

Job description

Lead day-to-day clinical operations and a 22-person team across three specialty surgical clinic locations, including medical assistants, scribes, patient intake, medical records, and front-desk staff.

We are seeking a dynamic, hands-on leader with significant experience managing a team.Prior experience working in a medical clinic is highly valued, especially experience with a surgical specialty like spine, ortho, pain, or plastics.

Our clinical team covers 3 offices and consists of both on-site and remote positions.This position is based in Beverly Hills.Travel requirements are limited, but some visits to our other offices will be necessary.

Job Type: Full-time (approximately 40 to 50 hours per week)

Schedule: Monday through Friday, plus 1 Saturday per month

Location: On-site in Beverly Hills with occasional travel to Inland Empire and Bay Area locations.This is not a work-from-home position.

Starting Salary: $100,000 to $125,000

Job Description:

• Manage our team of medical assistants/scribes, medical historians, records clerks, and receptionists
• Take ownership of your role—once you are trained, day-to-day clinical operations will be in your hands
• Conduct trainings, audit patient phone calls and clinical intakes, review patient visit reports, provide feedback
• Coordinating the clinic schedule to ensure proper staffing; design schedule changes as needed
• Enforce clinic rules and policies
• Master all clinical team processes and protocols and monitor clinic workflowto ensure smooth and efficient operations;
• Document processes as formal SOPs, make suggestions for updates and improvement as needed
• Solve problems independently and quickly
• Work collaboratively with management team to maintain a consistently excellent patient experience
• Take direction from Medical Director and Director of Operations and implement changes or corrections for the team
• Other responsibilities as assigned by the Medical Director, Director of Operations, and other senior staff.

Key Qualities:

• Definitive leadership skills, including abilities to supervise and motivate a diverse team
• Growth-oriented mindset
• High energy and motivated
• Strong organization and time management skills
• Excellent written and oral communication skills, including grammar and vocabulary
• Inquisitive and logical
• Ability to excel while working both independently and as part of a team
• Positive attitude, “people skills,” and a great work ethic
• LGBT-friendly
• Able to lift at least 30 pounds unassisted

Education/Experience Requirements:

• Substantial experience managing a team (more than 10 people)
• Experience working in a medical clinic or similar environment
• Bachelor's Degree (minimum 3.1 GPA) from a reputable school
• At least 5 years of full-time, relevant work experience after obtaining bachelor's degree

We are an Equal Opportunity Employer and welcome applications from all suitably qualified persons.