Operations & KPI Lead: Data-Driven Exec Narratives

Rivian Automotive; Atlanta (GA); On-site; USD 125,000 - 160,000; Full time

Job summary

Rivian Automotive in Atlanta seeks a Business Operations Lead to serve as the intelligence layer between Customer Analytics and Sales & Delivery leadership. This role owns the source of truth for performance KPIs and ensures data is clean, consistent, and narrative-driven for executive decision-making.

You'll move between data and story, assess performance across site, regional, and portfolio levels, and translate insights into actionable recommendations for leadership.

Qualifications

• 6+ years in retail analytics, sales analytics, commercial performance insights, or a similarly data‑intensive commercial role.
• Experience in automotive, retail, or other consumer‑facing commercial operations preferred
• Experience owning KPI frameworks and governing metric definitions across complex, multi‑stakeholder organizations
• Demonstrated ability to assess performance at site, regional, and portfolio levels — and connect macro trends to micro‑level outcomes across a distributed organization
• Fluency in data visualization tools such as Tableau, Hex, or similar, with experience shaping dashboard design and working directly with analytics or data engineering teams
• Familiarity with Salesforce or similar CRM operations and analytics tooling preferred
• Proven ability to translate business questions into analytical requirements and analytical findings back into business language
• Strong narrative instincts: you don't just surface data, you build the story behind it clearly enough that executives can act on it
• Exceptional written communication and presentation skills — you build executive‑ready materials that are clear, well‑structured, and decision‑oriented

Responsibilities

• Maintain the source of truth for all Sales & Delivery performance KPIs — defining metrics, governing definitions, and ensuring consistency across dashboards, reports, and leadership communications
• Serve as the primary liaison to the Customer Analytics organization, translating operational and executive needs into dashboard and reporting requirements and ensuring outputs are clean, accessible, and decision‑ready
• Identify performance trends across site, regional, and portfolio levels — connecting macro dynamics to micro‑level patterns and surfacing insights before they become compounding problems
• Translate performance data into clear, actionable recommendations for Sales & Delivery leadership, with diagnosis, root cause, and a suggested path forward
• Own the analytical narrative in executive presentations, briefs, WBRs, QBRs, and leadership reviews — not just the charts, but the story they tell and the decisions they should drive
• Monitor data integrity across all reporting surfaces, identifying inconsistencies, flagging gaps, and driving resolution with the Customer Analytics team to maintain a single version of the truth
• Build and maintain performance visibility frameworks that give site leaders, regional leaders, and executives the right level of insight for their scope of accountability
• Partner with Analytics, Finance, Sales Operations, and Field Leadership to align on KPI definitions, ensure consistent application across the organization, and evolve the metrics framework as the business scales

Skills

KPI governance

Executive storytelling

Analytical thinking

Stakeholder communication

Narrative data presentation

Tools

Tableau

Hex

Salesforce

Job description

Rivian Automotive in Atlanta seeks a Business Operations Lead to serve as the intelligence layer between Customer Analytics and Sales & Delivery leadership. This role owns the source of truth for performance KPIs and ensures data is clean, consistent, and narrative-driven for executive decision-making.

You'll move between data and story, assess performance across site, regional, and portfolio levels, and translate insights into actionable recommendations for leadership.