Operations Key Account Coordinator - Logistics Services

Forward Air Corp.; Groveport (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off (PTO)

Commuter benefits

Vision insurance

Dental insurance

Job summary

Forward Air Corp. in Groveport, OH is seeking an Operations Key Account Coordinator to support logistics services. You will manage day-to-day logistics operations, ensure data accuracy, and collaborate across teams to resolve complex issues.

This role offers growth within supply chain and logistics and requires on-site work. The ideal candidate has experience in customer service or logistics, strong attention to detail, and proficiency with Microsoft Office.

Qualifications

• Education: High school diploma or GED; college degree preferred.
• Experience: Customer service, hospitality, logistics, or administrative support preferred; internal Forward Carrier Management experience highly preferred.
• High level of customer service and willingness to go above and beyond for customer satisfaction.
• Strong attention to detail and ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective communication, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn.
• Discretion and confidentiality in handling sensitive information.
• Proficiency with Windows PC, Microsoft O365, and web conferencing tools (Teams/Zoom/Webex).
• On-site work environment is required as listed in posting.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting for key accounts.
• Collaborate across multiple internal and external teams and systems.
• Maintain accurate records of data, communication, and billing for daily operations.
• Ensure performance meets key metrics and expectations.
• Identify and coordinate resolution on behalf of key accounts.
• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized data across multiple systems.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data accuracy

Communication skills

Attention to detail

Multitasking

Microsoft Office

Team collaboration

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Teams/Zoom/Webex

Job description

Operations Key Account Coordinator - Logistics Services

Groveport, OH, United States

Job Info

• Job Identification 42246
• Job Schedule Full time
• Locations 6700 Port Road, Groveport, OH, 43125, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

Compensation: Starting at$23.00/hour

Schedule:Monday-Friday, 9:30am-6:30pm

The Operations Key Accounts Coordinator – Logistics Servicesorchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
• Collaborate across multiple internal and external teams and systems.
• Maintain accurate records of data, communication, billing and more associated with daily work function.
• Ensure performance that meets key expectations and metrics.
• Identify and coordinate resolution on behalf of key accounts.
• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
• Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.
• High degree of customer service with a desire to go above and beyond for customer satisfaction.
• Strong attention to detail with the ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

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#LI-Onsite #LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.