Carrier Operations Coordinator - Pickup and Delivery

Forward Air Corp.; Groveport (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and Disability

Health Savings Account (HSA)

401(k) retirement with company match

Employee stock purchase program

Flexible Spending Account (FSA)

Commuter Benefits

Paid time off (PTO) 10–25 days

Paid holidays

Career development opportunities

Team-oriented culture

Job summary

Forward Air Corp. in Groveport, Ohio, is seeking a Carrier Operations Coordinator for Pickup and Delivery.

You will serve as the primary contact to ensure shipments are picked up and delivered on time, while maintaining accurate system updates and high service levels. This on-site role emphasizes data accuracy, collaboration with internal teams and carrier partners, and a path to build a career in supply chain and logistics.

Qualifications

• High school diploma or GED; degree preferred.
• Experience in customer service, logistics, or admin support.
• Strong customer service orientation with data accuracy focus.
• Ability to manage multiple tasks in a fast-paced setting.
• Effective verbal and written communication; reliable attendance.
• Discretion handling sensitive information; professional conduct.

Responsibilities

• Provide high-touch customer service to internal and external partners.
• Maintain accurate shipment data, including proof-of-service and delivery documentation.
• Monitor carrier performance against key expectations and metrics.
• Ensure proof-of-service data is entered promptly (within 30 minutes).
• Verify proof-of-delivery docs are visible to customers on time.
• Identify and report service issues, delays, or exceptions for resolution.
• Communicate professionally with internal teams and carrier partners.
• Coordinate vendor and terminal interactions to minimize delays.
• Review carrier invoices and flag discrepancies per contract guidelines.
• Participate in investigations of lost or delayed freight; escalate as needed.
• Maintain organized records across multiple systems.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Attention to detail

Communication skills

Time management

Data accuracy

Organizational skills

Discretion

Willingness to learn

Education

High school diploma or GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Teams

Zoom

Webex

Job description

Carrier Operations Coordinator - Pickup and Delivery

Groveport, OH, United States

Job Info

• Job Identification 42247
• Job Schedule Full time
• Locations 6700 Port Road, Groveport, OH, 43125, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Regional Carrier Service Coordinator (Logistics Customer Service) serves as a primary point of contact to ensure shipments are picked up and delivered on time, while maintaining accurate and timely system updates. They monitor performance and escape issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience. This is an excellent entry point for individuals looking to build a career in supply chain and logistics.

Responsibilities

• Provide high-touch customer service to internal and external partners.
• Maintain accurate shipment data, including proof-of-service and delivery documentation.
• Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
• Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
• Verify proof-of-delivery documentation is visible to customers within required timeframes.
• Assist in identifying and reporting service issues, delays, or exceptions for resolution,
• Communicate professionally with internal teams, terminal personnel, and carrier partners.
• Coordinate vendor and terminal team interactions to minimize handoff delays.
• Review carrier invoices and flag discrepancies based on contractual guidelines.
• Participate in initial investigations of lost or delayed freight and escalated as needed.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
• Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part‑time jobs).
• High degree of customer service with a desire to go above and beyond for customer satisfaction.
• Strong attention to detail with the ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks and stay organized in a fast‑paced environment.
• Effective communication skills, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

#LI-Onsite #LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.