Time Critical Logistics Coordinator

Forward Air Corp.; Los Angeles (CA); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance

401(k) with company match

Paid time off

Job summary

Forward Air Corp. is seeking a Time Critical Logistics Coordinator to facilitate domestic and international air freight and act as a liaison among customers, carriers, customs authorities, and internal teams.

Responsibilities include managing end-to-end forwarding, data entry in CargoWise, and maintaining compliance with import/export regulations while delivering exceptional service in a fast-paced setting.

Qualifications

• 2+ years of direct experience in freight forwarding.
• Experience in import operations, customs brokerage, and international logistics preferred.

Responsibilities

• Coordinate domestic and international freight shipments across air transportation modes.
• Manage end-to-end forwarding process from initiation to final delivery.
• Own shipment process in CargoWise including data entry, scheduling, routing, and costing.
• Ensure SOPs and KPIs are adhered to.
• Prepare and review shipping documents (bills of lading, invoices, packing lists, airway bills).
• Communicate shipment status with customers, carriers, and internal teams.
• Track freight movements and ensure timely delivery and customs clearance.
• Support import/export compliance and customs clearance activities.
• Identify and resolve delays, discrepancies, and holds.
• Assist with carrier selection, routing decisions, and cost-effective solutions.

Skills

Communication

Multitasking

Customer service

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CargoWise TMS

Microsoft 365 (Outlook/Word/Excel)

Job description

• Locations 2501 W Rosecrans Ave, Los Angeles, CA, 90059, US 3405-A NW 72nd Ave, Miami, FL, 33122, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Time Critical Logistics Coordinator is responsible for facilitating domestic and international freight across air transportation modes. They are a key liaison between customers, carriers, customs authorities, and internal stakeholders to ensure freight moves efficiently, compliantly, and cost effectively from origin to destination. They are highly organized, detail oriented , and capable of managing multiple shipments and priorities in a fast-paced logistics environment. They play a critical role in delivering exceptional service while supporting operational excellence and customer satisfaction.

Responsibilities

Coordinate domestic and international freight shipments across air transportation modes.

Manage the end-to-end forwarding process from shipment initiation through final delivery.

Own the complete shipment process in CargoWise , including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, operational milestone updates, and costing.

Ensure all customers' SOP instructions are adhered to, and internal/company KPIs and guidelines are and met.

Prepare, review, and process shipping documentation including bills of lading, commercial invoices, packing lists, airway bills, and other transportation documents.

Communicate proactively with customers, carriers, customs brokers, steamship lines, airlines, trucking providers, and internal teams regarding shipment status and requirements.

Track and monitor freight movements to ensure timely pickup, transit, customs clearance, and delivery.

Support import and export compliance by maintaining accurate shipment records and ensuring adherence to applicable regulations and trade requirements.

Coordinate customs clearance activities and work closely with customs brokers and government agencies as needed.

Identify and resolve transportation delays, documentation discrepancies, customs holds , and other shipment-related issues.

Provide customers with shipment updates, quotes, service options, and solutions to support their logistics needs.

Maintain accurate data and shipment information within transportation management and operational systems.

Assist with carrier selection, routing decisions, and cost-effective transportation solutions.

Support continuous improvement efforts related to service levels, operational efficiency, and customer satisfaction.

Collaborate with cross-functional teams to ensure a seamless customer experience and successful shipment execution.

All other duties as assigned to meet evolving business needs.

Qualifications

Education: High school diploma or equivalent required; additional logistics, transportation, supply chain, or business coursework preferred.

Certification/Licensure: No specific certification required; industry certifications related to freight forwarding, import/export, customs, or logistics are a plus.

Experience: 2+ years of direct experience in freight forwarding required

Specialized experience in import operations, customs brokerage, and international logistics preferred.

Experience supporting air freight operations strongly preferred.

Prior working experience with CargoWise TMS and similar cloud-based transportation management/logistics platforms preferred.

Working knowledge of international shipping documentation, transportation processes, and import/export procedures.

Ability to manage multiple shipments, priorities, and deadlines in a fast-paced operational environment.

Strong communication and customer service skills with the ability to build relationships across customers, carriers, and internal stakeholders.

Excellent attention to detail and problem-solving skills with the ability to identify and resolve shipment issues efficiently.

Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting ).

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WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.