IT Operations Lead — Citywide, Remote-Eligible

City of New York; New York (NY); On-site; USD 99,000 - 120,000; Full time

Job summary

City of New York seeks an Assistant Supervisor for the IT Operations Department to support the City’s network, servers, and endpoints. You will manage helpdesk projects, install and maintain hardware, VoIP, and network gear, and ensure security across devices and software.

You will monitor performance, apply patches, configure accounts, and support Office 365. Residency is not required; current city employment and CERT IT ADMIN title is required per the official posting.

Qualifications

• Minimum Qualifications include a baccalaureate degree and 2 years of IT experience in LAN/WAN planning, design, configuration, installation, troubleshooting, and security management; or a four-year high school diploma and 6 years of IT experience.
• Equivalency options allow 30 undergraduate credits to substitute for 6 months of experience; a master's could substitute for one year of experience.
• Incumbents may need to obtain additional professional certifications as required by the agency.

Responsibilities

• Assist with managing helpdesk support and ongoing IT projects.
• Provide hardware and software support to on-site and remote employees.
• Install and configure workstations, laptops, printers, VoIP phones; maintain network gear and servers.
• Monitor system performance, security patches, and endpoint protection (CrowdStrike, McAfee).
• Manage Office 365 accounts, network user accounts and permissions, and email.

Tools

Active Directory

Entra ID

PS Scripting

Group Policies

DNS

Printing Server

ManageEngine Service Desk

Endpoint Central

McAfee

CrowdStrike

GRM Imaging system

Windows 2022+

MS SQL 2019+

IIS 8.5+

VMware

Office 365

Azure cloud

Cisco Switches

Cisco Routers

Dell workstations

Dell laptops

Microsoft laptops

IT certifications (Microsoft, Cisco, Azure)

Job description

City of New York seeks an Assistant Supervisor for the IT Operations Department to support the City’s network, servers, and endpoints. You will manage helpdesk projects, install and maintain hardware, VoIP, and network gear, and ensure security across devices and software.

You will monitor performance, apply patches, configure accounts, and support Office 365. Residency is not required; current city employment and CERT IT ADMIN title is required per the official posting.