Operations Insight Analyst – Compliance & Process Improvement

State of Florida; Tallahassee (FL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pension plan

Job summary

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF GAMES ADMINISTRATION in Tallahassee is seeking a professional analyst to perform advanced compliance monitoring and operational analysis. You will interpret retailer, player, and transactional data while ensuring compliance with state statutes, rules, and internal policies.

The role involves cross-functional collaboration to improve customer experience and maintain integrity.

Qualifications

• Three years of experience as a business analyst or a bachelor’s degree required.
• Strong analytical and problem-solving ability.
• Clear oral and written communication skills.
• Working knowledge of automated inventory and database systems.
• Broad knowledge of customer service and accounting practices.

Responsibilities

• Analyze retailer and player data to identify trends and insights for operational improvements.
• Provide analytical insights to cross-functional partners and management.
• Support compliance monitoring and quality assurance initiatives.
• Document and communicate findings to stakeholders and help inform decisions.

Skills

Analytical thinking

Communication skills

Problem solving

Independent judgment

Customer service

Education

Bachelor's degree

Job description

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF GAMES ADMINISTRATION in Tallahassee is seeking a professional analyst to perform advanced compliance monitoring and operational analysis. You will interpret retailer, player, and transactional data while ensuring compliance with state statutes, rules, and internal policies.

The role involves cross-functional collaboration to improve customer experience and maintain integrity.