Real-Time Operations Incident Lead

Murata; Atlanta (GA); Hybrid; USD 68,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Hybrid schedule

Tuition reimbursement

Flexible spending accounts

Talent development

Job summary

Murata is seeking an Operations Incident Specialist to investigate, resolve, and stabilize immediate operational issues across demand management, planning, and execution. The role requires cross‑functional collaboration with IT, systems, and data teams to restore continuity.

Hybrid work from Atlanta, GA, with a focus on real‑time incident response, RCA, and playbook improvements. Bachelor’s degree and 3+ years in operations are required, with strong communication skills.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
• Experience working cross‑functionally with IT, Systems, Data, and Business teams.
• Strong written and verbal communication skills.

Responsibilities

• Incident Investigation & Resolution: Primary responder for operational incidents impacting demand management, planning, or execution.
• Operational Firefighting & Support: Real‑time support to business partners during breakdowns; cross‑functional escalation.
• Root Cause & Stabilization: Identify underlying causes; implement short‑term fixes and hand off for long‑term resolution.
• Miscellaneous Job Responsibilities: Maintain incident documentation and coordinate across teams to close gaps.
• Continuous Operational Readiness: Identify patterns and recurring incident themes; suggest preventative controls.
• Communication & Coordination: Clearly communicate incident status and outcomes to stakeholders.

Skills

Root cause analysis

Incident management

Cross-functional collaboration

Communication

Problem solving under pressure

Operational thinking

Education

Bachelor’s degree in related field

Tools

ServiceNow

Jira

ERP/CRM systems

Job description

Murata is seeking an Operations Incident Specialist to investigate, resolve, and stabilize immediate operational issues across demand management, planning, and execution. The role requires cross‑functional collaboration with IT, systems, and data teams to restore continuity.

Hybrid work from Atlanta, GA, with a focus on real‑time incident response, RCA, and playbook improvements. Bachelor’s degree and 3+ years in operations are required, with strong communication skills.