Operations Incident Specialist

Murata Manufacturing Co., Ltd.

Atlanta (GA)

Hybrid

USD 68,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Hybrid schedule

401(k) match

Paid time off

Tuition reimbursement

Flexible spending accounts

Job summary

Murata Manufacturing Co., Ltd. is seeking an Operations Incident Specialist to investigate and resolve immediate operational issues, supporting demand management, planning, and cross-functional teams. This frontline role ensures incident detection, root‑cause analysis, and quick fixes to restore continuity, with a hybrid work setup from Atlanta, GA, or other U.S.

locations. The ideal candidate holds a bachelor’s degree in a related field and 3+ years of experience in operations or

Qualifications

Bachelor’s degree in a related field (Supply Chain, Business, Engineering or Economics).
3+ years in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
Proven experience resolving live operational issues.
Strong root‑cause analysis and problem‑solving capabilities.
Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
Experience working cross‑functionally with IT, Systems, Data, and Business teams.
Strong written and verbal communication skills.

Responsibilities

Respond as the primary incident responder affecting demand management, planning, or execution.
Triage system, data, and process issues to determine scope, severity, and root cause.
Execute immediate corrective actions or drive resolution with IT, systems, and data teams.
Ensure incidents are resolved within defined service‑level expectations.

Skills

Incident management

Root-cause analysis

Cross-functional collaboration

Communication skills

Working under pressure

Problem solving

Education

Bachelor’s degree in Supply Chain Management / Business / Engineering / Economics

Tools

ServiceNow

Jira

ERP systems

CRM systems

Job description

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Atlanta, GA, US, 30339 Carrollton, TX, US, 75007 Irvine, CA, US, 104175

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Operations Incident Specialist is a frontline operational role that investigates, resolves, and stabilizes immediate operational issues that disrupt business execution. This position supports demand management, planning, and operational teams when systems, data, or process failures occur. The Operations Incident Specialist takes ownership from incident detection through root‑cause identification and execution of an immediate fix. This role is action‑oriented and execution‑driven, having direct accountability for restoring operational continuity and minimizing business impact.

Workplace Policy

Hybrid from Atlanta, GA., Carrollton, TX., or Irvine, CA.

What To Expect (Essential Job Responsibilities)

Primary responder for operational incidents impacting demand management, planning, or execution.
Rapidly triage system, data, and process issues to determine scope, severity, and root cause.
Execute immediate corrective actions where possible or drive resolution across operations, IT, systems, and data teams.
Ensure incidents are resolved within defined service‑level expectations.

Operational Firefighting & Support

Provide real‑time support to business partners when operational breakdowns occur.
Serve as the escalation point for complex or ambiguous issues requiring cross‑functional coordination.
Restore operational stability while balancing speed, data integrity, and risk.
Identify underlying causes of incidents (system defects, configuration errors, data issues, process gaps).
Implement short‑term mitigation and stabilization fixes.
Partner with process improvement, systems, or engineering teams to hand off recurring issues for long‑term resolution.

Communication & Coordination

Clearly communicate incident status, impact, and resolution actions to stakeholders.
Maintain incident documentation including timelines, actions taken, and resolution outcomes.
Coordinate across teams to ensure ownership gaps do not delay resolution.

Continuous Operational Readiness

Identify patterns and recurring incident themes.
Recommend preventative controls, alerts, or operational checkpoints.
Contribute to improved incident response playbooks and escalation paths.

What Is Required (Qualifications)

Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, or a related field.
3+ years of experience in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
Proven experience resolving live operational issues.
Strong root‑cause analysis and problem‑solving capabilities.
Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
Experience working cross‑functionally with IT, Systems, Data, and Business teams.
Strong written and verbal communication skills.

How To Stand Out (Preferred Qualifications)

Experience supporting demand management, planning, forecasting, or order‑to‑cash operations.
Familiarity with incident management or ticketing tools (e.g., ServiceNow, Jira).
Experience working with ERP, CRM, or planning systems.
Background in fast‑paced, high‑volume, or complex operational environments.

Other

California Salary depending on location:

Minimum Salary: $67,982

Maximum Salary: $99,678