Operations Improvement Manager – Process Excellence & Change

Walmart; Tobyhanna Township (PA); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education

Employee discounts

Job summary

Walmart is seeking a Senior Manager I, Operations Improvement, Facility in Tobyhanna, PA to lead cross-site improvement programs and end-to-end initiatives. The role focuses on turning strategy into scalable processes, removing blockers, and driving adoption across the business.

You will manage multiple projects, coach associates, optimize workflows, and report progress to stakeholders. This on-site role includes a competitive salary and comprehensive benefits.

Qualifications

• Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area.
• Alternatively, 5 years’ experience in retail operations, content development, project management.
• Strong program/project management expertise with stakeholder communications and executive-ready reporting.

Responsibilities

• Drive the execution of multiple business plans and projects by identifying customer and operational needs, setting priorities, removing barriers, and measuring progress.
• Lead and develop associates by hiring/selecting, training, mentoring, assigning work, setting expectations, providing feedback, and recognizing performance to build a strong, team-based environment.
• Evaluate the effectiveness of plans, programs, and initiatives by partnering with stakeholders, gathering input, and applying improvements to increase efficiency and cost-effectiveness.
• Manage multiple projects by defining scope, deliverables, milestones, timelines, and governance; tracking changes; managing risks/issues; monitoring budgets; and providing routine status reporting and presentations.
• Lead content management initiatives by prioritizing requests, building and maintaining tools/templates/resources, guiding platform best practices, and ensuring content quality and governance alignment.
• Improve processes and drive behavior change by analyzing performance baselines, simplifying workflows, developing sustainable solutions, aligning cross-functional partners, and managing post-implementation improvements tied to metrics.

Skills

Program management

Change management

Content governance

People leadership

Communication

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

Walmart is seeking a Senior Manager I, Operations Improvement, Facility in Tobyhanna, PA to lead cross-site improvement programs and end-to-end initiatives. The role focuses on turning strategy into scalable processes, removing blockers, and driving adoption across the business.

You will manage multiple projects, coach associates, optimize workflows, and report progress to stakeholders. This on-site role includes a competitive salary and comprehensive benefits.