Operations Implementation Analyst (Onsite)

SWBC; Shavano Park (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Mentor program

401(k) plans

Wellness program

Career growth

Job summary

SWBC is seeking an Operations Analyst to plan, coordinate, and execute key corporate initiatives from an operations perspective, focusing on research analysis and department process improvements to deliver projects on time and according to plan.

You will collaborate with developers, testers, and cross‑functional business units to implement solutions, create documentation, and support post‑production validation while reporting progress to senior leadership.

Qualifications

• Bachelor’s degree required.
• Minimum of three (3) years of project management or five (5) years of business analysis experience.
• Proficient Microsoft Office skills, including Outlook and Word.
• Excellent verbal and written communication skills.
• Advanced Excel skills utilizing pivot tables, macros, etc. for analytical purposes.
• Strong organizational and interpersonal skills.

Responsibilities

• Researches and analyzes departmental data and procedures for efficiencies, issues, and process gaps.
• Identifies solutions and creates the implementation plan.
• Responsible for system and procedural implementation management, including coordinating with other teams.
• Acts in a project manager capacity, as needed.
• Responsible for development of formal post-production validation and requirements documentation for system enhancements.
• Updates and creates procedures based on research findings and implementation plans.
• Communicates progress, risks, timelines to key stakeholders, including senior level management.

Skills

Project management

Business analysis

Excel (Pivot tables/macros)

Verbal and written communication

Organizational skills

Data analysis

Education

Bachelor’s Degree in Business or Public Administration, Finance, Political Science, or related field

Tools

Microsoft Office (Outlook, Word)

Job description

SWBC is seeking a talented individual to plan, coordinate, and execute key corporate initiatives from an operations perspective according to strict timelines. This role focuses on research analysis and departmental process improvement and coordinates the efforts of team members across multiple departments in order to deliver projects on-time and correct according to plan, as well as executes operational tasks, as needed. This individual composes, communicates, and implements requirements and solutions effectively for operations product management and process improvement. This position is responsible for the support of all operational initiatives within the assigned department within the Financial Insurance Group.

Why you'll love this role: As an Operations Analyst you have the freedom to use creative skills and devise different ways (think out of the box) of finding solutions to business problems and opportunities. As an Operations Analyst you are exposed to multiple levels within the organization and work with developers, testers, and cross sectional business departments to collaborate on solutions. Last, the candidate will continue to build technical skills and learn about the infrastructure that is behind our applications.

Essential duties include the following:

• Researches and analyzes departmental data and procedures for efficiencies, issues, and process gaps.
• Identifies solutions and creates the implementation plan.
• Responsible for system and procedural implementation management, including coordinating with other teams such as BSA’s, SQA, UAT, Product Management, Account Management, Product, Compliance, Procedures, etc.
• Acts in a project manager capacity, as needed.
• Responsible for the development of formal post-production validation, requirements documentation for system enhancements and initiatives.
• Updates and creates procedures based on research findings and implementation plans.
• Communicates progress, risks, timelines, etc., to key stakeholders, including senior level and executive level management.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or related field from an accredited four-year college or university or equivalent experience required.
• Minimum of three (3) years of project management or (5) years of business analysis experience required.
• Proficient Microsoft Office skills, including Outlook and Word.
• Excellent verbal and written communication skills.
• Advanced Excel skills utilizing pivot tables, macros, etc. for analytical purposes.
• Strong organizational and interpersonal skills.
• Able to research and analyze data from queries, spreadsheets, and system information.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 40 WPM.
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program *Based upon employee eligibility

Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com.

Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.