Onboarding Specialist

SWBC; San Antonio (TX); On-site; MXN 360,000 - 480,000; Full time

Job summary

SWBC is seeking a dedicated onboarding and HR operations administrator in Mexico to guide new hires through all onboarding stages and manage related employee data in Workday. The role coordinates approvals for changes to employment information and compensation within defined deadlines.

You will maintain system data hygiene, support legal-compliance tasks like I-9 processing, and collaborate with payroll and Legal Counsel as needed to ensure accurate and timely updates.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of four (4) years of experience in human resources operations or office administrative role.

Responsibilities

• Facilitates the New Hire Onboarding process including calling and emailing new employees, providing onboarding information, responding to inquiries and preparing orientation supplies.
• Oversees and coordinates completion of all onboarding tasks.
• Serves as Operations Team SME in onboarding procedures.
• Processes employment authorization utilizing E-Verify within legal deadlines and ensures document compliance.
• Maintains and updates employee information; partners with Legal Counsel as needed.
• Resets passwords for current and terminated employees.
• Plans and manages team projects to improve Operations procedures and workflows.
• Maintains electronic filing procedures and documents; creates continuity guides for Operations Team.
• Assists with payroll data checks related to changes.
• Responds to audit requests as needed.

Skills

Active listening

Organization

Multi-tasking

Verbal & written communication

Education

Bachelor's degree in HR/Business Admin

Tools

Workday

Microsoft Office

Job description

SWBC is seeking a a talented individual to serve as the main point of contact and administrator for all new hires through all stages of the onboarding process. Performs tracking, and approval of all employee administrative and compensation job changes. Performs system data hygiene and maintenance in Workday and in Shared Drives. Creates and maintains Operations Team practices and procedures and ensures compliance with legal deadlines for Form I-9 processing.

Why you'll love this role

In this role, you will contribute to the success of the company, making a positive impact on a new hire’s onboarding experience, and on their transition to a new company. You will be part of a collaborative, engaged and hard‑working team who shares ideas, promotes change and growth, and who is focused on and dedicated to providing excellence.

Essential duties include the following

• Facilitates the New Hire Onboarding process including, calling and emailing new employees, system navigation assistance, providing new employees with important information pertaining to onboarding and employee information, responding to inquiries and preparing supplies for orientation event.
• Oversees and coordinates completion of all onboarding tasks.
• Serves as Operations Team subject matter expert in onboarding procedures.
• Processes employment authorization utilizing E-Verify for all new and existing employees within legal deadline to include following up with employees for updated documents and ensuring compliance with legal deadlines.
• This involves partnering with Legal Counsel as needed.
• Performs data hygiene maintenance and ensures information is up‑to‑date.
• Responds to requests to update employee information.
• Occasionally replies to audit requests.
• Tracks and approves: hires, terminations, transfers, data changes, job changes, and compensation changes.
• Works with payroll to validate pay impacting changes to ensure payroll is accurate.
• Serves as liaison providing assistance at all levels addressing HR issues related to job changes in Workday and day‑to‑day operations.
• Resets passwords for current and terminated employees.
• Plans, monitors, and manages team projects to improve Operations procedures and practices for a better new hire experience and more efficient work flow.
• Serves as part of a team to establish procedures for electronic filing and files employee related documents accordingly.
• Creates and maintains continuity guides for Operations Team.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field of study from an accredited four‑year college or university preferred.
• Minimum of four (4) years of experience in human resources operations or office administrative role required.
• Excellent listening skills.
• Excellent organization skills.
• Strong multi‑tasking skills.
• Excellent verbal and written communications.
• Working knowledge of Workday.
• Strong problem resolution skills.
• Advanced working knowledge of Microsoft Office programs.
• Able to sit for long periods of time performing sedentary activities.

Additional Information

SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com.

Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals.

Headquartered in San Antonio, Texas, SWBC employs 2,400 people worldwide.

At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC.

We're looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users.

SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.