Technical Program Manager II - Operations

SWBC; Shavano Park (TX); On-site; USD 103,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Wellness program

401(k) retirement plans

Job summary

SWIVEL is seeking a talented program manager to drive operational excellence and build internal tooling, automation, and technical solutions for SWIVEL’s operations teams. The PMO-focused role supports feature launches and readiness initiatives across cross-functional groups.

The role requires at least five years in program management with strong communication, governance, and stakeholder management skills, plus experience guiding executive-level priorities in fast-paced environments.

Qualifications

• Bachelor's degree from an accredited four-year college or university in a technology related field preferred.
• Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases.
• Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions.
• Experience managing programs and projects involving executive-level stakeholders and organizational priorities.
• Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives.
• Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills.
• Proven ability to influence outcomes without direct authority and drive accountability across teams.
• Strong analytical, problem-solving, critical-thinking, and decision-making capabilities.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs.
• Experience creating executive communications, dashboards, status reporting, and performance metrics.
• Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools.
• Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence.
• PMP certification or related project/program management certification is preferred.
• Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred.
• Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred.
• Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred.
• Experience mentoring team members and promoting program management best practices is preferred.
• Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred.

Responsibilities

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions.
• Oversee a technical roadmap for internal tooling initiatives, including understanding prioritization, resourcing, and requirements.
• Build and maintain strong relationships with internal and external partners to facilitate collaboration, establishing communication plans, coordinating stakeholders, tracking progress, identifying risks, stewarding frameworks and governance structures, and implementing solutions to ensure successful execution.
• Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices.
• Analyze business processes, performance metrics, and operational data to identify trends, risks, and opportunities for continuous improvement.
• Drive operational and technical goal-planning processes, establish status-tracking mechanisms, and communicate progress, risks, and priorities across the organization.
• Operate effectively with minimal day-to-day direction, demonstrating sound judgment and decision-making in a fast-paced, ambiguous environment.
• All other duties as assigned.

Skills

Communication skills

Stakeholder management

Facilitation

Presentation

Relationship management

Problem solving

Analytical thinking

Decision making

Organizational skills

Mentoring

Governance

Change management

Executive communications

Dashboards

Education

Bachelor's degree in technology-related field

PMP or related certification

Tools

Microsoft Office (PowerPoint, Excel, Word)

Job description

SWIVEL is seeking a talented individual to drive operational excellence and build appropriate programs to deliver excellent internal tooling, automation, and technical solutions for SWIVEL’s operations teams.

Why you'll love this role:

You have a passion for operational excellence, technical innovation, and quality execution. You thrive in complex environments where you can influence outcomes, drive strategic initiatives, and build scalable frameworks that support business growth. You are a strong communicator who can connect the dots across teams, translate strategy into action, and lead cross-functional efforts that improve operational maturity. You are a meticulous program manager who understands end-to-end business processes, embraces ownership, and enjoys creating structure, efficiency, and readiness for future growth.

As part of the PMO team, you will play a key role in enabling new feature launches, operational readiness initiatives, and scalable solutions that support SWIVEL's long-term success.

Essential duties include the following:

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions.
• Oversee a technical roadmap for internal tooling initiatives, including understanding prioritization, resourcing, and requirements.
• Build and maintain strong relationships with internal and external partners to facilitate collaboration, establishing communication plans, coordinating stakeholders, tracking progress, identifying risks, stewarding frameworks and governance structures, and implementing solutions to ensure successful execution.
• Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices.
• Analyze business processes, performance metrics, and operational data to identify trends, risks, and opportunities for continuous improvement.
• Drive operational and technical goal-planning processes, establish status-tracking mechanisms, and communicate progress, risks, and priorities across the organization.
• Operate effectively with minimal day-to-day direction, demonstrating sound judgment and decision-making in a fast-paced, ambiguous environment.
• All other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor's degree from an accredited four-year college or university in a technology related field preferred
• Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases.
• Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions.
• Experience managing programs and projects involving executive-level stakeholders and organizational priorities.
• Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives.
• Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills.
• Proven ability to influence outcomes without direct authority and drive accountability across teams.
• Strong analytical, problem-solving, critical-thinking, and decision-making capabilities.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs.
• Experience creating executive communications, dashboards, status reporting, and performance metrics.
• Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools.
• Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence.
• PMP certification or related project/program management certification is preferred.
• Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred.
• Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred.
• Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred.
• Experience mentoring team members and promoting program management best practices is preferred.
• Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred.

Compensation:

At SWBC, our pay structure is based upon the market data for each role and we have established compensation ranges to ensure that we remain competitive. Any offer of employment is based upon individual experience, market data, and geographic location for each role. This role may be eligible for additional incentive compensation in the form of either commission or performance bonus.

The base salary range for this position is: $102,991.20 - $164,788.00 SWBC offers*: Competitive overall compensation package Work/Life balance Employee engagement activities and recognition awards Years of Service awards Career enhancement and growth opportunities Emerging Professionals and Mentor Program Continuing education and career certifications Variety of healthcare coverage options Traditional and Roth 401(k) retirement plans Lucrative Wellness Program *Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website at www.SWBC.com.

Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals.

Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide.

At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC.

We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users.

SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.