Operations Implementation Analyst (Onsite)

SWBC; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive overall compensation

Work/Life balance

Leadership Academy and Mentor Program

Continuing education and career certs

Healthcare coverage options

401(k) retirement plans

Job summary

SWBC is seeking an Operations Analyst to plan, coordinate, and execute key corporate initiatives from an operations perspective. The role emphasizes research analysis and departmental process improvements to deliver projects on time and per plan across multiple teams.

You will compose, communicate, and implement requirements for operations product management and process improvement. The position supports the Financial Insurance Group's operational initiatives, collaborating with BSA, SQA, UAT,

Qualifications

• Bachelor’s Degree in Business or related field required.
• Minimum 3 years project management or 5 years business analysis experience.
• Advanced Excel skills with pivot tables and macros.
• Proficient in Microsoft Office applications.

Responsibilities

• Researches and analyzes departmental data for efficiencies, issues, and gaps.
• Coordinates with multiple teams to deliver projects on time and on plan.
• Develops formal post-production validation and requirements documentation.
• Communicates progress and risks to key stakeholders, including senior management.
• Updates procedures based on findings and implementation plans.

Skills

Data analysis

Excel (pivot tables/macros)

Communication skills

Project management

Typing 40 wpm

Education

Bachelor’s Degree in Business or related field

Job description

SWBC is seeking a talented individual to plan, coordinate, and execute key corporate initiatives from an operations perspective according to strict timelines. This role focuses on research analysis and departmental process improvement and coordinates the efforts of team members across multiple departments in order to deliver projects on-time and correct according to plan, as well as executes operational tasks, as needed. This individual composes, communicates, and implements requirements and solutions effectively for operations product management and process improvement. This position is responsible for the support of all operational initiatives within the assigned department within the Financial Insurance Group.Why you'll love this role:As an Operations Analyst you have the freedom to use creative skills and devise different ways (think out of the box) of finding solutions to business problems and opportunities. As an Operations Analyst you are exposed to multiple levels within the organization and work with developers, testers, and cross sectional business departments to collaborate on solutions. Last, the candidate will continue to build technical skills and learn about the infrastructure that is behind our applications.Essential duties include the following:Researches and analyzes departmental data and procedures for efficiencies, issues, and process gaps. Identifies solutions and creates the implementation plan.Responsible for system and procedural implementation management, including coordinating with other teams such as BSA’s, SQA, UAT, Product Management, Account Management, Product, Compliance, Procedures, etc. Acts in a project manager capacity, as needed.Responsible for the development of formal post-production validation, requirements documentation for system enhancements and initiatives.Updates and creates procedures based on research findings and implementation plans.Communicates progress, risks, timelines, etc., to key stakeholders, including senior level and executive level management.Performs all other duties as assigned.Serious candidates will possess the minimum qualifications:Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or related field from an accredited four-year college or university or equivalent experience required.Minimum of three (3) years of project management or (5) years of business analysis experience required.Proficient Microsoft Office skills, including Outlook and Word.Excellent verbal and written communication skills.Advanced Excel skills utilizing pivot tables, macros, etc. for analytical purposes.Strong organizational and interpersonal skills.Able to research and analyze data from queries, spreadsheets, and system information.Able to use basic office equipment, including copy machine, personal computer, and fax.Able to type 40 WPM.Able to sit for long periods of time performing sedentary activities.Able to stand, stoop, and kneel to file for long periods of time.Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.SWBC offers*:Competitive overall compensation packageWork/Life balanceEmployee engagement activities and recognition awardsYears of Service awardsCareer enhancement and growth opportunitiesLeadership Academy and Mentor ProgramContinuing education and career certificationsVariety of healthcare coverage optionsTraditional and Roth 401(k) retirement plansLucrative Wellness Program*Based upon employee eligibilityAdditional Information:SWBC is a Substance-Free Workplace and requires pre-employment drug testing.Please note, SWBC does not hire tobacco users as allowed by law.To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.