Systems Administrator

SWBC; United States; On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Recognition awards

Years of Service awards

Career growth opportunities

Leadership Academy

Job summary

SWBC is seeking a Systems Administrator to administer and configure enterprise systems, monitor uptime, and troubleshoot production Windows Server environments. The role focuses on maintaining reliability, security, and performance within a fast-paced IT operations setting.

Ideal candidates will have 2+ years in Windows Systems Administration, experience with Hyper-V/VMware, and strong problem-solving and communication skills.

Qualifications

• Associate's Degree in Business Technology, MIS, or related field.
• Bachelor's Degree preferred.
• Minimum of two years of Windows Systems Administration experience.
• Strong hardware and software troubleshooting skills.
• Experience with SolarWinds Orion preferred.
• Experience with Nutanix, Nutanix Files and VMware vSphere preferred.
• Experience with PKI/SSL Certificate Administration preferred.
• Experience with Windows Active Directory, DNS, DHCP, IIS, updates and backups preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Troubleshoots performance issues and provides Tier II support for incidents.
• Ensures uptime, health and efficiency of production Windows server environment.
• Configures and administers Windows systems using Nutanix and VMware vSphere.
• Provides Tier II support for AD, DNS, Exchange; manages AD groups/users and permissions.
• Documents system information and trains NOC, Service Desk and Tier I staff.
• Participates in on-call rotation duties after-hours.

Skills

Windows Server Administration

Active Directory

DNS

DHCP

IIS

VMware vSphere

Nutanix

SolarWinds Orion

PKI/SSL Certificate Administration

Troubleshooting

Communication

MS Office

Education

Associate's Degree in Business Technology / MIS or related

Bachelor's Degree preferred

Tools

Nutanix Files

Job description

About the Role

SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up-time, provide system performance analysis, and troubleshooting for production Windows Server environment.

Why you'll love this role

At SWBC, you'll be part of a collaborative team that values innovation, service, and professional growth. As a Systems Administrator, you'll have the opportunity to work on impactful technology initiatives, strengthen the reliability and security of our infrastructure, and develop your expertise in an environment that encourages continuous learning and career advancement.

Essential duties include the following

• Troubleshoots performance issues, provides Tier II support for reported incidents, drives root cause analysis and successfully solves problems within Windows environment, following change management standards to implement successful solutions.
• Ensures the up-time, health and efficiency of our production server environment, validates monitoring alerts, creates support tickets as required, and executes predefined troubleshooting procedures, provides end-user technical support via telephone and ticketing system, and takes ownership of customer issues to include routing, prioritizing, and troubleshooting to resolution.
• Configures and administers Windows systems using Nutanix and VMware vSphere adhering to System Engineering standards.
• Provides Tier II support to include, but not limited to, server hardware, Web services, Active Directory, DNS, and Exchange; creates AD groups & users and understands user permissions, and performs routine maintenance such as Windows Updates, server reboots, and backups.
• Documents system information and trains NOC, Service Desk and other Tier I personnel on optimal return to service and troubleshooting procedures.
• Performs other duties as required, and participates in on-call rotation duties after-hours.

Minimum qualifications

• Associate's Degree in Business Technology, Management Information Systems, or related field of study from an accredited college or university or equivalent experience required.
• Bachelor's Degree preferred.
• Minimum of two (2) years of experience in Windows Systems Administration.
• Strong hardware and software troubleshooting skills.
• Working knowledge of Windows server administration.
• Experience with enterprise monitoring solutions such as SolarWinds Orion preferred.
• Experience and working knowledge of infrastructure management software such as Nutanix, Nutanix Files and VMware vSphere are preferred.
• Experience with PKI/SSL Certificate Administration preferred.
• Experience and working knowledge of server administration such as Microsoft Windows Active Directory, DNS, DHCP, IIS, Windows updates, and backups is preferred.
• General understanding of IT network and security procedures and standards.
• Strong analytical and problem solving skills.
• Exceptional communication and interpersonal skills in order to effectively communicate with a wide range of personnel.
• Proficient in MS Office desktop applications including MS Word and Excel.
• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) preferred, A+ or Network+ preferred.
• Able to lift and/or push up to 10-20 lbs. of electronic/communications equipment or other documents.
• Able to stoop, kneel, and stand to access server equipment.
• Able to sit for long periods of time.
• Able to travel locally.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program *Based upon employee eligibility

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website at www.SWBC.com.

Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.