Operations & Hospitality Manager

Friends of the Family; Waterloo (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Friends of the Family seeks an Office Manager to coordinate hospitable experiences and manage administrative functions within our agency. You will assist with bookkeeping, benefits administration, background checks, and other assigned tasks to ensure smooth operations.

The role includes hospitality coordination, data entry in Sage Intacct and Bloomerang, vendor management, IT support, and HR-related duties, with on-site work preferred.

Qualifications

• Excellent written and verbal communication; ability to build relationships and collaborate with team members.
• Maintain confidentiality for agency information and clients.
• CPA preferred but not required; Sage Intacct experience a plus; government accounting experience a plus.

Responsibilities

• Provide exceptional hospitality experience for participants, guests, colleagues, and stakeholders by staffing and guiding administrative volunteers.
• Support the finance office with bookkeeping and data entry in Sage Intacct, Bloomerang, and other identified software.
• Oversee maintenance and operations of facilities; ensure cleanliness and upkeep of buildings.
• Assist fiscal, development, and operations departments on special projects and tasks.
• Complete detailed data entry in Sage Intacct and Bloomerang.
• Provide IT and equipment support and monitor tickets via ACES and Ring Central.
• Manage vendor data, prices, purchases, and service quotes; communicate with vendors for price comparisons.
• Manage administrative documents, presentations, and databases.
• Support HR functions: background checks, benefits administration, and related roles.

Skills

Organization & planning

Communication skills

Confidentiality

Office software proficiency

Education

CPA preferred

Tools

Sage Intacct

Bloomerang

ACES

RingCentral

Job description

Friends of the Family seeks an Office Manager to coordinate hospitable experiences and manage administrative functions within our agency. You will assist with bookkeeping, benefits administration, background checks, and other assigned tasks to ensure smooth operations.

The role includes hospitality coordination, data entry in Sage Intacct and Bloomerang, vendor management, IT support, and HR-related duties, with on-site work preferred.