Operations & Guest Services Supervisor

Haverty Furniture Companies, Inc.; McKinney, Northern (TX, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay Program

401K with 4% match

Benefits package

Job summary

Havertys in McKinney, TX is seeking an Office Supervisor to lead the Guest Services Office. You will supervise daily operations, process AP, assist with HR duties, and ensure excellent customer service across the store.

We offer daily pay, 401K with 4% match, comprehensive benefits, PTO, and opportunities for advancement. The role requires 1–3 years in an office setting with strong organizational and communication skills.

Qualifications

• High school diploma or GED, or 1–3 years related experience or equivalent.
• 1–3 years of experience in an office environment and customer service preferred.
• General computer skills with knowledge of Microsoft Word, Excel, and O365.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: invoices, RTVs, purchase orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.
• May also perform HR/Payroll duties: I-9 verifications, time records, hiring support, etc.

Skills

Office supervision

Customer service

Multitasking

Strong math

Education

High school diploma or GED

Tools

Microsoft Word

Excel

O365

Job description

Havertys in McKinney, TX is seeking an Office Supervisor to lead the Guest Services Office. You will supervise daily operations, process AP, assist with HR duties, and ensure excellent customer service across the store.

We offer daily pay, 401K with 4% match, comprehensive benefits, PTO, and opportunities for advancement. The role requires 1–3 years in an office setting with strong organizational and communication skills.