Office Supervisor: Customer Service & Operations Leader

Havertys Furniture; McKinney (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Daily Pay

401K match

Medical/Dental/Vision

Paid time-off

Career advancement

Community involvement

Employee discount

Referral bonus

Educational assistance

Wellness program

Job summary

Haverty Furniture Companies, Inc invites applications for an Office Supervisor to join our Havertys Team in McKinney, TX. You’ll supervise the Guest Services Office, manage calls, handle customer issues, and support office operations with accuracy and courtesy.

We value reliability, teamwork and customer service excellence. The role offers daily pay options, a 401(k) with company match, comprehensive benefits, and opportunities for advancement within the company.

Qualifications

• High school diploma or GED; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• 1-3 years of experience in an office environment and customer service preferred.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
• Strong math, communication, and customer service skills
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Word

Excel

Office software

O365

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

O365

Job description

Haverty Furniture Companies, Inc invites applications for an Office Supervisor to join our Havertys Team in McKinney, TX. You’ll supervise the Guest Services Office, manage calls, handle customer issues, and support office operations with accuracy and courtesy.

We value reliability, teamwork and customer service excellence. The role offers daily pay options, a 401(k) with company match, comprehensive benefits, and opportunities for advancement within the company.