Office Supervisor: Guest Services & Admin Lead

Havertys Furniture; Murfreesboro (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid comprehensive training

Daily Pay Program

401K with company match

Medical, dental, vision benefits

Paid time off

Job summary

Havertys Furniture in Murfreesboro, TN is seeking an energetic Office Supervisor to lead the Guest Services Office. You will supervise all frontline office functions, assist the Office Coordinator, and train staff on policy changes to ensure consistent service and compliance.

Key duties include answering calls, managing voicemail, processing invoices, handling deposits, and supporting HR/payroll activities when needed.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 years in an office environment and customer service preferred.
• General computer skills with Microsoft Word, Excel, and O365 preferred.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: invoices, RTVs, POs, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.

Skills

Customer service

Multitasking

Organized

Communication

MS Office

Education

High school diploma or GED

Tools

MS Office

Office 365

Job description

Havertys Furniture in Murfreesboro, TN is seeking an energetic Office Supervisor to lead the Guest Services Office. You will supervise all frontline office functions, assist the Office Coordinator, and train staff on policy changes to ensure consistent service and compliance.

Key duties include answering calls, managing voicemail, processing invoices, handling deposits, and supporting HR/payroll activities when needed.