Office & Guest Services Supervisor

Haverty Furniture Companies, Inc.; Town of Florida (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401K with company match

Health, dental and vision benefits

Paid time off

Daily Pay program

Employee discount

Career advancement

Job summary

Havertys is seeking an Office Supervisor to lead the Guest Services Office and support the Office Coordinator. You will oversee calls, deposits, inventory, and daily procedures while ensuring excellent customer service.

The role includes HR/payroll duties as needed, with opportunities for advancement and a strong benefits package. Work hours align with store schedule, typically Monday through Friday with weekend coverage.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1–3 years of office experience and customer service preferred.
• General computer skills with Microsoft Word, Excel, and O365.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: invoices, RTVs, purchase orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.
• May also perform HR/Payroll Duties: I9 verifications, time records, etc.

Skills

Customer service

Office multitasking

Strong communication

Organized

Education

High school diploma or GED

Tools

Microsoft Word

Excel

O365

Job description

Havertys is seeking an Office Supervisor to lead the Guest Services Office and support the Office Coordinator. You will oversee calls, deposits, inventory, and daily procedures while ensuring excellent customer service.

The role includes HR/payroll duties as needed, with opportunities for advancement and a strong benefits package. Work hours align with store schedule, typically Monday through Friday with weekend coverage.