Operations & Guest Experience Leader

Altitude Trampoline Park; Monroe (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Altitude Trampoline Park in Monroe, LA is seeking an Assistant General Manager to help run daily operations, guest services, and staff development. You will work with the General Manager to uphold standards, coach a large team, manage budgets, and drive profitability while delivering an exceptional guest experience.

The role emphasizes leadership presence, shift coverage, safety, and a strong hospitality mindset.

Qualifications

• Minimum 1+ year of leadership experience in customer service, retail, hospitality, or entertainment.
• Proven ability to recruit, motivate, and retain top performers.
• Strong leadership presence with mentoring and role-modeling.
• Track record of achieving financial targets and managing budgets.
• Flexibility to work days, nights, weekends, and holidays.

Responsibilities

• Support the General Manager in daily operations and admin tasks.
• Coach and develop a large, diverse team through clear communication.
• Oversee facility operations, budgeting, and inventory management.
• Lead staffing, performance expectations, and brand-aligned training.
• Drive sales and marketing efforts with the support center.
• Deliver on-brand guest experience and maintain guest feedback loop.
• Ensure a safe, clean, secure environment for guests and staff.

Skills

Team leadership

Talent development

Customer service

Budget management

Operational excellence

Staff training

Scheduling

Communication

Problem solving

Job description

Altitude Trampoline Park in Monroe, LA is seeking an Assistant General Manager to help run daily operations, guest services, and staff development. You will work with the General Manager to uphold standards, coach a large team, manage budgets, and drive profitability while delivering an exceptional guest experience.

The role emphasizes leadership presence, shift coverage, safety, and a strong hospitality mindset.