Manager

Altitude Trampoline Park; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Altitude Trampoline Park seeks a goal-oriented leader to manage operations and develop staff. Responsibilities include assisting in staff recruitment, cash management, and enforcing service quality standards. Ideal candidates should possess customer service experience and excellent organizational skills for a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Minimum of 1-2 years of customer service experience.
• Excellent organizational skills with the ability to prioritize workload.

Responsibilities

• Assist General Manager in recruiting, scheduling, onboarding, and training staff.
• Act as Manager on Duty when General Manager is unavailable.
• Ensure quality service by enforcing customer service standards.

Skills

Organizational skills

Customer service experience

Multi-tasking ability

Job description

INTRODUCTION

Altitude Trampoline Park is looking for a fun-loving, fast-paced, goal-oriented leader. If you are independent, opinionated, and looking to run a business unlike any other, we have the job for you!

PRIMARY JOB RESPONSIBILITIES

• Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and legal work environment; developing personal growth opportunities
• Assist the General Manager follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
• Act as Manager on Duty in the absence of the General Manager and Assistant General Manager.
• Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributes to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Cash Management
• Provides or performs other services as needed or required by General Manager

CONTROLS OVER WORK

Works under direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.

SKILLS AND KNOWLEDGE / REQUIREMENTS

• 18+ years old
• Minimum of 1- 2 years of customer service experience
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy