Director of Operations

Apex Systems; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

Apex Systems seeks a Director, Operations Lead - Loans Enablement to guide delivery of Operations capabilities for a Platform. In collaboration with EPO and Engineering leadership, the role will define and execute the Operations strategy, optimize the client experience, and drive control effectiveness and efficiency.

The director will implement standards, tools, and techniques from the Operations Practice, oversee metrics and Service Catalogues, and partner to enhance training, cross-platform

Qualifications

• Bachelor’s degree or equivalent related experience; typically 10–12 years total work experience.
• Management experience preferred with strong leadership and influencing skills.
• Strong problem-solving abilities and timely decision-making.
• Operations experience across platform delivery and governance.

Responsibilities

• Implement and manage comprehensive Operations metrics covering client deliverables and unit costs.
• Provide senior Operations expertise to support Platform mandate delivery and governance forums.
• Engage with external clients to share insights on efficiency and benchmarking.
• Recruit Operations talent required within the Platform.

Job description

The client is seeking a Director, Operations Lead - Loans Enablement to lead delivery of Operations capabilities for a Platform. In collaboration with EPO and Engineering leadership, the role will define and execute the Operations strategy, optimize The client experience, and drive control effectiveness and efficiency across Operations Service Delivery Groups (SDGs). The Director will support Operations services across Pods and SDGs, fostering continuous improvement in client deliverables, unit costs, and control enhancements.

Key responsibilities include implementing and managing comprehensive Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds. The Director will provide senior Operations expertise to support Platform mandate delivery, escalating issues through appropriate Operations leadership and governance forums as needed. The role will also engage directly with external clients to share insights for improving efficiency, including peer benchmarking, and will recruit Operations talent required within the Platform.

The Director will proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and digital tool deployment in partnership with the Operations Hub. They will champion Operations learning across the Platform by partnering to enhance training curriculum, and collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide. The role requires a bachelor’s degree or equivalent related experience, typically 10–12 years of total work experience with management experience preferred, Operations experience, and leadership and influencing skills, along with strong problem-solving and the ability to make timely decisions.