Operations & Front Desk Specialist for Customer Experience

Tom Wood Inc; Whitestown (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off and Vacation

Paid Holidays

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life and Disability Insurance

Professional Training and Career Devel

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Toyota in Whitestown, IN is seeking an Operations Support Specialist to serve as the friendly first point of contact, providing administrative, operational, and front-desk support across Sales, Service, Parts, and Accounting.

The role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is eager to help guests while keeping dealership operations running smoothly. This position offers growth within the Tom Wood organization.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask and prioritize competing responsibilities.
• Strong customer service mindset with a desire to help others.
• Ability to adapt to changing priorities and support multiple departments.
• Professional appearance and demeanor.
• Dependable attendance and punctuality.

Responsibilities

• Welcome customers, vendors, and visitors in a professional and friendly manner.
• Answer and route incoming calls promptly and professionally.
• Provide administrative support to dealership leadership and various departments.
• Assist with filing, data entry, document scanning, and record management.
• Support dealership events, customer follow-up initiatives, and internal projects.
• Monitor office supplies and assist with ordering and inventory management.

Skills

Customer service orientation

Organizational skills

Multitasking

Communication skills

Adaptability

Professional appearance

Punctuality

Attentive listening

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tom Wood Toyota in Whitestown, IN is seeking an Operations Support Specialist to serve as the friendly first point of contact, providing administrative, operational, and front-desk support across Sales, Service, Parts, and Accounting.

The role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is eager to help guests while keeping dealership operations running smoothly. This position offers growth within the Tom Wood organization.