Dealership Operations & Guest Services Specialist

Tom Wood Nissan; Whitestown (IN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off and Vacation

Paid Holidays

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life and Disability Insurance

Professional Training and Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Résumé du poste

Tom Wood Toyota in Whitestown, IN seeks an Operations Support Specialist to serve as a versatile hub for reception, administration, and cross-department coordination. You will help ensure a smooth customer experience by assisting multiple departments (Sales, Service, Parts, Accounting) and handling inquiries with professionalism.

The role offers variety, a fast-paced environment, and opportunities to grow within the Tom Wood organization. Previous dealership or hospitality experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask and prioritize competing responsibilities.
• Strong customer service mindset with a desire to help others.
• Ability to adapt to changing priorities and support multiple departments.
• Professional appearance and demeanor.
• Dependable attendance and punctuality.

Responsabilités

• Welcome customers, vendors, and visitors in a professional and friendly manner.
• Create a positive first impression that reflects Tom Wood Toyota's commitment to exceptional customer service.
• Assist guests with directions and connect them with the appropriate department or team member.
• Maintain a clean, organized, and welcoming reception area.
• Support customer satisfaction by proactively assisting with guest needs and inquiries.
• Answer and route incoming calls promptly and professionally.
• Take accurate messages and ensure timely delivery to the appropriate team members.
• Assist customers with general dealership questions and direct inquiries to the correct department.
• Monitor and respond to customer communications as assigned.
• Coordinate information between departments to help ensure a seamless customer experience.
• Provide administrative support to dealership leadership and various departments.
• Process incoming and outgoing mail, packages, and deliveries.
• Assist with filing, data entry, document scanning, and record management.
• Support customer follow-up initiatives, dealership events, and internal projects.
• Monitor office supplies and assist with ordering and inventory management.
• Assist with dealership reporting, records maintenance, and other business operations as assigned.
• Provide operational support to Sales, Service, Parts, Accounting, and Administration teams.
• Assist with managing customer traffic flow and dealership logistics.
• Help prepare documents, materials, and resources needed by various departments.
• Support special projects, audits, events, and process improvement initiatives.
• Serve as a flexible team member who can assist where business needs require.

Connaissances

Verbal and written communication

Organization

Multitasking

Customer service mindset

Adaptability

Professional appearance

Attendance & punctuality

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Tom Wood Toyota in Whitestown, IN seeks an Operations Support Specialist to serve as a versatile hub for reception, administration, and cross-department coordination. You will help ensure a smooth customer experience by assisting multiple departments (Sales, Service, Parts, Accounting) and handling inquiries with professionalism.

The role offers variety, a fast-paced environment, and opportunities to grow within the Tom Wood organization. Previous dealership or hospitality experience is a plus.