Operations Fraud Lead Analyst

Burke & Herbert Bank & Trust

Moorefield (WV)

On-site

USD 46,000 - 62,000

Full time

5 days ago

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Job summary

Burke & Herbert Bank & Trust seeks an Operations Fraud Analyst - Team Lead to oversee fraud monitoring across ACH, wires, Zelle, online banking, and checks. The role coordinates workflows, reviews cases, and provides escalation guidance while ensuring regulatory compliance.

The position emphasizes independent handling of complex cases, quality reviews, and coaching peers, without formal supervisory authority. Office-based with standard banking systems knowledge required.

Qualifications

High school diploma or equivalent required; 4+ years banking/fraud/ deposit operations experience including 2+ years in direct fraud investigation.
Demonstrated experience independently resolving complex fraud cases and documenting defensible decisions.
Preferred certifications in fraud, payments, or financial crime.

Responsibilities

Serve as primary day-to-day operational resource for Fraud Analysts; clarify procedures and support consistent decisioning.
Coordinate daily alert queues, case assignments, and coverage for timely resolution.
Review and disposition high-risk alerts involving ACH, wire, Zelle, online banking, and checks.
Analyze transaction activity, account history, and device info to identify fraud or account takeovers.