Operations Field Supervisor (1399)

Ripple Fiber; Itasca (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Job summary

Ripple Fiber, located in Itasca, IL, is seeking an Operations Field Supervisor to lead installation teams and ensure high-quality service delivery. This role requires hands-on fieldwork, oversight of daily operations, and direct interaction with technicians to meet productivity targets.

The ideal candidate will have a strong background in FTTH installations, leadership experience, and excellent troubleshooting skills. Ripple Fiber offers competitive pay and comprehensive benefits in a supportive work environment.

Qualifications

• 3+ years of experience in fiber or broadband installation.
• 1+ year in a supervisory role.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise installation technicians and crews.
• Participate in installs and troubleshooting.
• Monitor quality and enforce safety protocols.

Skills

Field operations management

FTTH installation

Troubleshooting & technical skills

Communication skills

Scheduling and dispatch

Conflict resolution

Education

High School diploma or equivalent

Technical or trade schooling

Tools

Field workforce management systems

Job description

Job Details

Title: Operations Field Supervisor

Location: Illinois Office – Itasca, IL 60143

Salary Range: $70,000.00 – $85,000.00

Responsibilities

• Supervise, mentor, and evaluate installation technicians and crews in your market(s).
• Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed.
• Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews.
• Monitor installation quality, compliance with SOPs, safety, and company standards.
• Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency.
• Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally.
• Ensure each installer meets productivity targets (jobs per day, adherence, first-time success).
• Interface with customers on installation issues, elevate complaints, and lead resolution efforts.
• Support new technician onboarding, training, and coaching on best practices.
• Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency.
• Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays.
• Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules.
• Collaborate with program, operations, and engineering teams to relay field feedback and improve processes.
• Maintain accurate field documentation, job records, and reporting for your team.

Qualifications

• Experience specifically in FTTH / in-home fiber install operations.
• High School diploma or equivalent; technical/trade schooling preferred.
• 3+ years of experience in fiber / broadband / telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Strong ability to work on the ground in installations and also lead people.
• Proficiency with routing, scheduling, and dispatch planning.
• Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics.
• Strong communication, coaching, and conflict resolution skills.
• Ability to manage metrics, field KPIs, and act on performance data.
• Valid driver’s license and clean driving record; ability to travel locally.
• Willingness to work flexible hours (evenings, weekends) when needed.

Preferred Qualifications

• Certifications in fiber optics or broadband (CFOT, SCTE, etc.).
• Experience with field workforce management or mobile dispatch systems.
• Some familiarity with escalation paths, SLAs, or regional operations support.
• Prior experience interfacing with customers in field installation contexts.

Physical Requirements

• Field-heavy role: substantial time on site, climbing ladders, accessing tight spaces, working outdoors.
• Must be able to lift tools or equipment (up to ~40–60 lbs) occasionally.
• Ability to traverse uneven terrain, homes, basements, attics, rooftops.

Benefits

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Equal Opportunity Employer

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.