Operations Field Supervisor (923)

Ripple Fiber; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Supportive work environment

Competitive pay between $70,000-$80,000

Job summary

Ripple Fiber is seeking an Operations Field Supervisor for its Seattle office. This role involves leading daily field operations, supervising installers, and ensuring adherence to safety and quality standards.

The ideal candidate will have experience in fiber installation, strong leadership skills, and a commitment to maintaining high operational standards. The position offers a competitive salary ranging from $70,000 to $80,000 annually, along with comprehensive health benefits.

Qualifications

• 3+ years of experience in fiber / broadband / telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Proficiency with routing, scheduling, and dispatch planning.

Responsibilities

• Supervise, mentor, and evaluate installation technicians and crews.
• Coordinate daily work assignments, routing, scheduling, and dispatching of crews.
• Monitor installation quality and compliance with safety and company standards.

Skills

Experience specifically in FTTH / in-home fiber install operations

3+ years of experience in fiber / broadband / telecom installation

Strong communication, coaching, and conflict resolution skills

Valid driver’s license and clean driving record

Ability to manage metrics and perform data analysis

Education

High School diploma or equivalent

Technical/trade schooling preferred

Job description

Job Details

Position: Operations Field Supervisor

Location: Washington Office - Seattle, WA 98188

Salary Range: $70,000 - $80,000 per year

About the role

This role leads day‑to‑day field operations in a market: supervising installers, supporting installs and troubleshooting, and enforcing quality, safety, and schedule standards. They act as the field lead, bridging direction from the Regional Operations Manager to frontline installers.

Responsibilities

• Supervise, mentor, and evaluate installation technicians and crews in your market(s).
• Be field‑based: participate in installs, trouble tickets, and spot troubleshooting when needed.
• Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews.
• Monitor installation quality, compliance with SOPs, safety, and company standards.
• Perform spot quality audits, ride‑alongs, and inspections to enforce workmanship and consistency.
• Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally.
• Ensure each installer meets productivity targets (jobs per day, adherence, first‑time success).
• Interface with customers on installation issues, elevate complaints, and lead resolution efforts.
• Support new technician onboarding, training, and coaching on best practices.
• Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency.
• Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays.
• Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules.
• Collaborate with program, operations, and engineering teams to relay field feedback and improve processes.
• Maintain accurate field documentation, job records, and reporting for your team.

Skills Required

• Experience specifically in FTTH / in‑home fiber install operations.
• High School diploma or equivalent; technical/trade schooling preferred.
• 3+ years of experience in fiber / broadband / telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Strong ability to work on the ground in installations and also lead people.
• Proficiency with routing, scheduling, and dispatch planning.
• Good troubleshooting and technical skills in fiber drop, CPE, ONT, WiFi basics.
• Strong communication, coaching, and conflict resolution skills.
• Ability to manage metrics, field KPIs, and act on performance data.
• Valid driver’s license and clean driving record; ability to travel locally.
• Willingness to work flexible hours (evenings, weekends) when needed.

Preferred

• Certifications in fiber optics or broadband (CFOT, SCTE, etc.).
• Experience with field workforce management or mobile dispatch systems.
• Some familiarity with escalation paths, SLAs, or regional operations support.
• Prior experience interfacing with customers in field installation contexts.

Physical Requirements

• Field‑heavy role: substantial time on site, climbing ladders, accessing tight spaces, working outdoors.
• Must be able to lift tools or equipment (up to ~40–60 lbs) occasionally.
• Ability to traverse uneven terrain, homes, basements, attics, rooftops.

Benefits

Competitive pay of $70,000‑$80,000 per year. Comprehensive health benefits. 401(k) with company match. Supportive work environment.

Equal Opportunity Employment

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.