Operations Experience Ambassador

Compass Group, North America; Austin (TX); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Discounts

Wellness Programs

Commuter Benefits

Paid Parental Leave

Personal Leave

Job summary

Compass Group’s Rapport division in Austin, TX is seeking an Operations Experience Ambassador to foster a warm, professional environment for clients and staff, delivering top-tier service and ensuring the space runs smoothly.

You will welcome visitors, support the reception, assist with events, and know local area information. Candidates should have a high school diploma and 2–3 years in client service or hospitality.

Qualifications

• A high school graduate; some college preferred.
• 2–3 years’ experience in a client service/reception role in hospitality or corporate environment.
• Ability to work under pressure and juggle multiple tasks.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Provide high-level internal and external customer support.
• Support the reception desk and greet employees and visitors with a smile while maintaining eye contact.
• Assist with creating a collaborative environment amongst team through events and introductions.
• Knowledgable about the office, building, and nearby amenities.
• Ensure cleanliness of all office spaces including reception, open areas, conference rooms, lobby, and kitchen.
• Restock and order office and pantry supplies.

Skills

Client service

Reception

Hospitality

Public interaction

Education

High school diploma

Job description

Position Title: Operations Experience Ambassador Accenture (Austin TX)

Pay 7

Salary: $30-$32/hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Operations Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

Key Responsibilities:

• Provide high-level internal and external customer support.
• Support the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction.
• Assist with creating a collaborative environment amongst team through events and personal introductions.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen.
• Responsible for the restocking and ordering of the office and pantry supplies

Qualifications:

• A high school graduate, with some college preferred
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
• Comfortable interacting with visitors in a public environment
• Basic computer skills and knowledge of office technology / equipment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group