Community Ambassador

Rapport Guest Services

New York (NY)

On-site

USD 32,000 - 37,000

Full time

27 hours ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport in New York is seeking a Community Ambassador to provide general office support, greet visitors, and coordinate catering and event setups. You’ll answer calls, assist with facilities tasks, and help ensure a memorable guest experience in a fast-paced environment.

Strong communication, hospitality, and multitasking skills are essential. Basic computer skills and knowledge of office tech are required; previous guest services experience is a plus.

Qualifications

Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.

Responsibilities

Answers telephone calls and directs callers to appropriate associates.
Takes and retrieves messages.
Provides callers with general information, including company address, directions and other related information.
Greets and directs visitors in a friendly, professional manner.
Uses intercom/voicemail system to announce appointments and calls.
Receives, sorts and forwards incoming mail; coordinates the pickup and delivery of packages and mail.
Opens and closes visitor area.
Performs other duties as assigned.

Skills

Customer service

Communication

Hospitality

Job description

Rapport

Position Title: Community Ambassador Omnicom NYC

Pay 5

Salary: $23-$27/hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Community Ambassador, Provides general office support via a variety of clerical activities and related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Provide high-level internal and external customer support with a warm welcome and seamless
Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
The role will require to enter work orders and follow up with the facilities team.
Culinary, menu planning and food service knowledge is an added value
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.

Essential Duties and Responsibilities

Answers telephone calls and directs callers to appropriate associates.
Takes and retrieves messages.
Provides callers with general information, including company address, directions and other related information.
Greets and directs visitors in a friendly, professional manner.
Uses intercom/voicemail system to announce appointments and calls.
Receives, sorts and forwards incoming mail; coordinates the pickup and delivery of packages and mail.
Opens and closes visitor area.
Performs other duties as assigned.

Compass Group equal opportunity statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.