Operations Executive Director - Growth & Impact

Corporate Travel Management (CTM) Group; United States; Híbrido; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Paid Basic Life & AD&D Ins.

Company Paid Short-Term Disability

Voluntary Long-Term Disability Ins.

Robust Wellness Program with insurance

Supplemental Life; Accident; Cancer; 1

Medical plan options including HDHP/HM

Health Savings Account with company 4%

Flexible Spending Accounts

Dependent Care Savings Account

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays

Generous paid time off

Employee Assistance Plan with Talk Sp​

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits

Bereavement Leave

401(k) Retirement Plan with match

Student Loan Payment Match

Descripción de la vacante

Corporate Travel Management (CTM) Group is seeking an Executive Director, Operations to oversee delivering efficient external and internal services across North America. This role partners with leadership to implement operating rhythms, enable process improvements, and monitor the health of the overall business operations cadence.

The position emphasizes building a customer-centric organization, developing leaders, and guiding teams through complex initiatives while balancing competing

Formación

• At least 10 years’ experience in TMC operations with minimum 3 years in a director role
• Strong commercial acumen and technical process knowledge including fares and ticketing; Front reservation and mid office systems knowledge essential
• Demonstrated ability in developing and implementing business processes improvement and change management
• Strong interpersonal and communication skills with ability to develop relationships at all levels
• Proven leadership and teamwork skills
• Demonstrated success in developing, implementing, and enhancing efficient business processes Strong customer focus – with travel industry experience essential

Responsabilidades

• Be a leader who inspire a shared vision and stewardship of company values
• Use data that gives the team a baseline for action.
• Be a leader that values positive relationships in the office and nurture his or her employees to become self-directed individuals who will produce their best work
• Strong focus on being better together: intentional collaboration and provide meaning and direction in the team’s work
• Working closely with team by actively listening to understand challenges that need to be solved.
• Measuring and reporting to other stakeholders about the efforts and successes of the team
• Enabling the team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
• Creating a positive and productive work environment. Help the team fulfill their duties, reach their goals, and enjoy their work
• Understands, defines, and delivers the purpose, requirements, and desired results of Company and/or Departmental programs that will affect and/or leverage Operations
• Attract, keep, and develop leaders and managers who share the CTM values and culture to ensure company growth
• Supply leadership and guidance to team, prioritizing and assigning projects ensuring best results.
• Anticipate obstacles with a successful completion of other projects. Seek solution to such obstacles and communicate these to those involved with the project.
• Oversee the established standards for key initiatives while partnering with counterparts to grow key concepts.
• Leverage feedback from internal customers, build quantified, substantiated business cases to drive upstream process improvements
• Effectively manage an ever-evolving workload, while confidently adjusting team priorities, decisions, and actions to respond to changing business demands, unanticipated events, and latest information
• Domestic (and global) travel may be a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

Descripción del empleo

Corporate Travel Management (CTM) Group is seeking an Executive Director, Operations to oversee delivering efficient external and internal services across North America. This role partners with leadership to implement operating rhythms, enable process improvements, and monitor the health of the overall business operations cadence.

The position emphasizes building a customer-centric organization, developing leaders, and guiding teams through complex initiatives while balancing competing