Executive Director, Operations

Corporate Travel Management, Inc.; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Life insurance

AD&D

Disability insurance

Health plan options

401(k) match

Paid time off

Parental leave

Employee assistance program

Job summary

Corporate Travel Management, Inc. is seeking an Executive Director, Operations to deliver efficient external and internal services across North America.

This role partners with leadership to implement operating rhythms, drive process improvements, and monitor the health of the overall business operations cadence. This senior leader will guide teams, foster collaboration, and ensure a customer-centric approach while aligning stakeholders to achieve strategic objectives and long-term growth for

Qualifications

• At least 10 years in TMC operations with a minimum of 3 years in a director role.
• Strong commercial acumen and knowledge of fares and ticketing; front reservation and mid-office systems knowledge essential.
• Demonstrated ability in developing and implementing business processes improvement and change management.
• Strong interpersonal and communication skills with ability to develop relationships at all levels.
• Proven leadership and teamwork skills.
• Strong travel industry experience and customer focus.

Responsibilities

• Be a leader who inspires a shared vision and stewardship of company values.
• Use data to establish a baseline for action across regions and units.
• Lead and mentor teams to become self-directed and deliver their best work.
• Foster collaboration and provide guidance across the organization.
• Listen actively to understand challenges and remove roadblocks.
• Measure and report progress to stakeholders.
• Ensure a customer-centric experience and accountability for outcomes.
• Create a positive and productive work environment that enables goals.
• Define and deliver the purpose, requirements, and results of programs affecting Operations.
• Attract, keep, and develop leaders who embody CTM values and culture.

Skills

Leadership

Communication skills

Data-driven

Change management

Process improvement

Collaboration

Strategic thinking

Problem solving

Tools

Front reservation systems

Mid-office systems

Job description

Summary of Position

The Executive Director, Operations will handle delivering efficient external and internal services to all regions/Business Units across North America. This role will work closely with the leadership teams to understand operations and/or product need and how to implement operating rhythms, enable process improvements, and watch the health of the overall business operations cadence.

Schedule / Shift

Standard

Responsibilities and Duties

• Be a leader who inspire a shared vision and stewardship of company values
• Use data that gives the team a baseline for action.
• Be a leader that values positive relationships in the office and nurture his or her employees to become self-directed individuals who will produce their best work
• Strong focus on being better together: intentional collaboration and provide meaning and direction in the team’s work
• Working closely with team by actively listening to understand challenges that need to be solved.
• Measuring and reporting to other stakeholders about the efforts and successes of the team
• Enabling the team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
• Creating a positive and productive work environment. Help the team fulfill their duties, reach their goals, and enjoy their work
• Understands, defines, and delivers the purpose, requirements, and desired results of Company and/or Departmental programs that will affect and/or leverage Operations
• Attract, keep, and develop leaders and managers who share the CTM values and culture to ensure company growth
• Supply leadership and guidance to team, prioritizing and assigning projects ensuring best results.
• Anticipate obstacles with a successful completion of other projects. Seek solution to such obstacles and communicate these to those involved with the project.
• Oversee the established standards for key initiatives while partnering with counterparts to grow key concepts.
• Leverage feedback from internal customers, build quantified, substantiated business cases to drive upstream process improvements
• Effectively manage an ever-evolving workload, while confidently adjusting team priorities, decisions, and actions to respond to changing business demands, unanticipated events, and latest information

* Domestic (and global) travel may be a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

Leadership Responsibilities

• This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
• Models the way for employees and sets a positive example by demonstrating our core values.
• Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
• Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

Required of all CTM Positions

• Embrace CTM’s core values ofConnect, Deliver and Evolve
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• At least 10 years’ experience in TMC operations with minimum 3 years in a director role

• Strong commercial acumen and technical process knowledge including fares and ticketing; Front reservation and mid office systems knowledge essential

• Demonstrated ability in developing and implementing business processes improvement and change management

• Strong interpersonal and communication skills with ability to develop relationships at all levels

• Proven leadership and teamwork skills

• Demonstrated success in developing, implementing, and enhancing efficient business processes Strong customer focus – with travel industry experience essential

Knowledge, Skills, and Abilities

• High degree of flexibility and ability to deal with change, growth, and pressure

• Positive persuasiveness and influencing ability

• Results orientation and deadline driven

• Judgement and decision making

• Flexibility and adaptability

• Leadershipand Oral communication

• Relationship building

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at [e-mail] will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

BENEFITS PROGRAM

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-TermDisability
• VoluntaryLong-Term Disability Insurance
• Robust Wellness Program with incentives available to save money on your medical insurancepremiums.
• Supplemental Life; Accident;Cancer;Critical Illness;Identity Theft ProtectionandLegal Coverage
• Three medical plan offerings includingaHigh Deductible Health Plan, HMO plan (available in select states)and a Co-Pay medical plan.
• Health Savings Account (HSA) with companycorecontributionand match,on a per pay period basis if enrolled intheHDHP medical plan.
• Flexible Spending Accounts
• Dependent Care Savings Account.
• DentalInsurancePlan
• Vision Insurance Plan
• 9Company Paid Holidaysincluding the day afterThanksgiving.
• Generous paid time off programsfor vacation and sick days
• Employee Assistance Planwith access to Talk Space Therapy
• Family Medical Leave
• Paid Parental Leave (4weeks)
• Maternity benefitsutilizingcompany paid STD, plus Parental Leave (4weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Bereavement Leave
• 401(k) Retirement Planwith a generous matchper pay period
• Student Loan Payment Match

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Pay Range

USD $90,000.00 - USD $140,000.00 /Yr.