Operations Excellence Leader - Multi-Site Growth

Canteen North America; Milwaukee (WI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

Compass Group seeks a visionary VP of Operations to lead multi-site operations, ensuring client satisfaction, financial performance, and regulatory compliance across diverse units. The role focuses on building high-performing teams, strengthening client partnerships, and driving growth initiatives with a culture of accountability.

The position requires extensive experience in food service leadership, strategic planning, and strong data-driven decision making to optimize budgets, labor, and P&L

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 12+ years of leadership experience in food service, hospitality, dining, catering, or related industries.
• 5+ years of multi-site or multi-unit operational leadership experience.
• Proven success driving financial performance, client satisfaction, retention, and operational excellence.
• Strong leadership experience building, coaching, and developing high-performing management teams.
• Expertise in P&L management, budgeting, forecasting, labor management, and financial analysis.
• Experience using operational and financial data to drive decision-making and continuous improvement.
• Demonstrated success building executive-level client relationships and supporting strategic growth initiatives.
• Experience with hiring, performance management, succession planning, and leadership development.
• Strong communication, presentation, and organizational skills.

Responsibilities

• Lead multi-site operations to achieve financial, operational, and client satisfaction goals.
• Drive performance in client retention, regulatory compliance, food safety, purchasing, culinary standards, and people management.
• Build strong relationships with clients and key stakeholders while identifying opportunities for growth.
• Develop, coach, and mentor management teams to achieve operational and financial objectives.
• Manage budgets, forecasts, labor planning, and P&L performance across assigned operations.
• Analyze business metrics and implement data-driven strategies to improve results.
• Conduct regular site visits and oversee action plans to address performance gaps.
• Support business development efforts, including site surveys, presentations, proposals, and contract negotiations.
• Ensure compliance with food safety, quality, financial, HR, and operational audit requirements.
• Communicate company initiatives and priorities while fostering collaboration across teams.

Skills

Leadership

Multi-site leadership

P&L management

Food service

Client relationships

Data-driven decisions

Budgeting

Regulatory compliance

Hiring & development

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Word

Job description

Compass Group seeks a visionary VP of Operations to lead multi-site operations, ensuring client satisfaction, financial performance, and regulatory compliance across diverse units. The role focuses on building high-performing teams, strengthening client partnerships, and driving growth initiatives with a culture of accountability.

The position requires extensive experience in food service leadership, strategic planning, and strong data-driven decision making to optimize budgets, labor, and P&L