Operations Analyst

ourhrconnect; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical and vision coverage

Paid time off

Job summary

BlueCross BlueShield of South Carolina is seeking a data-driven analyst to work onsite in Columbia, SC. The role involves evaluating procedures, recommending operational improvements, and assisting in implementation of new systems.

You will generate reports, monitor performance metrics, and provide training for staff as processes evolve. Qualifications include a Bachelor’s degree or 4 years of related work experience and at least 2 years in data analysis or related operations.

Qualifications

• Requires Bachelor’s degree or 4 years of related work experience.
• Requires 2 years of data analysis or related operations experience.

Responsibilities

• Evaluates existing procedures and processes to recommend improvements.
• Monitors reports to assess impact on key measures and performance.
• Generates data to prepare reports and maintain databases.
• Provides training for new employees and ongoing workflow training.

Skills

Data analysis

Process improvement

Reporting

Training

Quality checks

Security administration

Education

Bachelor's degree

Tools

DB2

Cohere Health

Genesys

TNAV

Microsoft Excel

Job description

Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received.

Location

This role is ONSITE in Columbia, SC. Full time M-F 8am-5pm

What You Will Do

• Evaluates existing procedures and processes to make recommendations for improvement
• Monitors reports to assess the impact of performance on key measures
• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
• Assists in the implementation and maintenance of systems or processes to include testing
• May manage and relay the purpose, scope, and status of each implementation to management
• Develops and maintains written procedures within departmental and organizational standard
• May document and streamline automated procedures into end‑user training material
• Conducts workflow and process audits of staff and reference materials as needed
• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
• Provides training for new employees and ongoing training as workflow efficiencies are revised
• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports
• Quality check records affecting accuracy of reports by researching and testing processes and methods
• Maintains close contact with management to provide updates on any issue/projects
• Completes special projects and informs management of any trends or changes in statistical reports
• May serve as liaison between the department and other internal/external groups

To Qualify for This Position, You Will Need

• Required Education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
• Required work experience: 2 years of data analysis or related operations experience

We Prefer you have

• Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field
• Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience
• Preferred Software and Other Tools: DB2 skills. Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems. Ability to work in Microsoft Excel and other Microsoft applications.

What We Can Do for You

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave - the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Incentive Plan
• Merit Plan
• Continuing education funds for additional certifications and certification renewal

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reaso