Operations Engineer

Lakeview Loan Servicing; Horsham (PA); Remote; USD 84,000 - 100,000; Full time

Benefits offered by this job

Medical coverage from day one

Company-matched 401(k)

Job summary

Lakeview Loan Servicing, LLC is seeking an Operations Engineer to support day-to-day operations, monitor systems, and resolve incidents across our enterprise. This fully remote role offers a competitive salary and a comprehensive benefits package.

You will work with Windows servers, cloud environments, and on-prem resources, develop automation with PowerShell and Python, and contribute to capacity planning and problem prevention, with strong emphasis on ITIL processes and documentation.

Qualifications

• Experience with IT infrastructure components and ITIL processes.
• Hands-on troubleshooting across Windows servers, virtualization, and cloud resources.
• Ability to create clear incident documentation and post-incident reviews.

Responsibilities

• Monitor systems, applications, and infrastructure to ensure high availability.
• Respond to alerts and incidents, coordinating with teams to resolve issues.
• Perform troubleshooting across Windows servers, cloud and on-prem resources.
• Complete routine maintenance, patching, backups, and log reviews.
• Develop automation scripts and maintain configuration management.
• Document incidents, processes, and configurations for knowledge sharing.

Skills

Windows OS expertise

Scripting: PowerShell/Python

Cloud platforms: AWS & Azure

New Relic monitoring

Incident management

ITIL familiarity

Networking fundamentals

Documentation

Communication skills

Tools

New Relic

Commvault

Azure VDI

Job description

Overview

Lakeview IT is focused on delivering reliable and efficient technology services to support the needs of our employees and customers. The Technology Operations team ensures the stability and performance of our core systems, applications, and infrastructure. We are looking for a motivated Operations Engineer to support day-to-day operational activities, maintain system health, and assist in resolving technical issues across the enterprise.

This role involves hands-on support, system monitoring, maintenance work, and troubleshooting. The Operations Engineer helps maintain stable operations by identifying issues early, correcting problems quickly, and contributing to process improvement.

This is a fully remote position that offers a competitive salary range of $84,000 to $100,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

Responsibilities

• Monitor systems, applications, and infrastructure to ensure high availability and proactively identify issues before they affect operations.
• Respond to alerts, incidents, and outages, serving as Incident Manager when needed and coordinating with other teams to resolve complex problems.
• Perform troubleshooting across Windows servers, virtual desktops, cloud environments, and enterprise applications, resolving hardware and software issues and working with vendors when appropriate.
• Complete routine maintenance tasks such as system checks, patching, log reviews, and backup verification, and support enterprise backups using Commvault.
• Assist in the administration of servers, storage, network components, and cloud resources while managing user access and basic configuration tasks.
• Optimize the performance of on-prem and cloud systems and use tools like New Relic to track system health and application performance.
• Develop automation scripts using PowerShell, Python, and other scripting languages to streamline repetitive tasks and implement configuration management tools for consistency and repeatability.
• Create and maintain clear documentation for incidents, processes, configurations, and troubleshooting procedures, and ensure corrective actions prevent recurrence.

Qualifications

• Strong understanding of IT infrastructure components, including servers, networks, and storage.
• Strong attention to detail and consistent documentation habits.
• Knowledge of scripting languages (e.g., PowerShell, Python).
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with IT service management frameworks.
• Experience with cloud platforms such as AWS and Azure.
• Experience with virtualization technologies such as Azure VDI.
• Experience with monitoring and alerting tools such as New Relic.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Extensive expertise in the Windows operating system.
• Strong troubleshooting skills with the ability to resolve issues independently without unnecessary escalation.
• Solid analytical and problem-solving abilities.
• Clear and effective communication skills.
• Experience working within IT service management frameworks such as ITIL.

Lakeview Loan Servicing, LLC, is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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