Operations Engineer

Lakeview Loan Servicing, LLC.; Horsham (PA); Remote; USD 84,000 - 100,000; Full time

Benefits offered by this job

Medical coverage from day one

Company-matched 401(k)

Job summary

Lakeview IT is seeking an Operations Engineer for a fully remote role. You will monitor and maintain systems, respond to incidents, and drive automation across Windows, cloud, and on-prem environments.

A strong background in ITIL, scripting (PowerShell, Python), and cloud (AWS/Azure) is required. You will collaborate with the Technology Operations team to ensure high availability and rapid issue resolution.

Qualifications

• Extensive IT infrastructure knowledge across servers, networks, and storage.
• Experience with cloud platforms such as AWS and Azure.
• Proficiency with monitoring and alerting tools (New Relic).
• Strong scripting skills in PowerShell and Python.
• Familiarity with ITIL and IT service management practices.
• Experience with Windows operating systems and virtualization (Azure VDI).

Responsibilities

• Monitor systems, applications, and infrastructure for high availability.
• Respond to alerts and incidents and coordinate with teams to resolve issues.
• Troubleshoot across Windows servers, VDI, cloud environments, and enterprise apps; liaise with vendors.
• Perform routine maintenance, patching, log reviews, backups (Commvault).
• Assist in administration of servers, storage, networks, and cloud resources; manage access.
• Optimize performance of on-prem and cloud systems; use New Relic for health monitoring.
• Develop automation scripts (PowerShell, Python) and implement configuration management.
• Create and maintain documentation for incidents and procedures; ensure corrective actions.

Skills

IT infrastructure

Windows OS

Incident management

Scripting: PowerShell

Scripting: Python

Documentation

Problem solving

Communication

ITIL

Tools

New Relic

AWS

Azure

Azure VDI

Commvault

Job description

Overview

Lakeview IT is focused on delivering reliable and efficient technology services to support the needs of our employees and customers. The Technology Operations team ensures the stability and performance of our core systems, applications, and infrastructure. We are looking for a motivated Operations Engineer to support day-to-day operational activities, maintain system health, and assist in resolving technical issues across the enterprise.

Overview

Lakeview IT is focused on delivering reliable and efficient technology services to support the needs of our employees and customers. The Technology Operations team ensures the stability and performance of our core systems, applications, and infrastructure. We are looking for a motivated Operations Engineer to support day-to-day operational activities, maintain system health, and assist in resolving technical issues across the enterprise.

This role involves hands-on support, system monitoring, maintenance work, and troubleshooting. The Operations Engineer helps maintain stable operations by identifying issues early, correcting problems quickly, and contributing to process improvement.

This is a fully remote position that offers a competitive salary range of $84,000 to $100,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

Responsibilities

• Monitor systems, applications, and infrastructure to ensure high availability and proactively identify issues before they affect operations.
• Respond to alerts, incidents, and outages, serving as Incident Manager when needed and coordinating with other teams to resolve complex problems.
• Perform troubleshooting across Windows servers, virtual desktops, cloud environments, and enterprise applications, resolving hardware and software issues and working with vendors when appropriate.
• Complete routine maintenance tasks such as system checks, patching, log reviews, and backup verification, and support enterprise backups using Commvault.
• Assist in the administration of servers, storage, network components, and cloud resources while managing user access and basic configuration tasks.
• Optimize the performance of on-prem and cloud systems and use tools like New Relic to track system health and application performance.
• Develop automation scripts using PowerShell, Python, and other scripting languages to streamline repetitive tasks and implement configuration management tools for consistency and repeatability.
• Create and maintain clear documentation for incidents, processes, configurations, and troubleshooting procedures, and ensure corrective actions prevent recurrence.

Qualifications

• Strong understanding of IT infrastructure components, including servers, networks, and storage.
• Strong attention to detail and consistent documentation habits.
• Knowledge of scripting languages (e.g., PowerShell, Python).
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with IT service management frameworks.
• Experience with cloud platforms such as AWS and Azure.
• Experience with virtualization technologies such as Azure VDI.
• Experience with monitoring and alerting tools such as New Relic.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Extensive expertise in the Windows operating system.
• Strong troubleshooting skills with the ability to resolve issues independently without unnecessary escalation.
• Solid analytical and problem-solving abilities.
• Clear and effective communication skills.
• Experience working within IT service management frameworks such as ITIL.

Lakeview Loan Servicing, LLC, is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.