Operations Document Control Lead

Asurion; Smyrna (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Asurion is seeking an Operations Document Control Supervisor to lead daily document-control activities across Reverse Logistics, Forward Logistics, and Repair operations. You will balance team capacity with demand while ensuring compliance with policies and standards.

You will coach staff, conduct training, oversee onboarding, and drive Lean and continuous-improvement initiatives using tools like PDCA and root-cause analysis, sustaining accurate records company-wide.

Qualifications

• ,

Responsibilities

• Ensure daily targets for internal and external customers are met.
• Compile and analyze departmental reports for daily plans.
• Maintain accuracy in payroll and departmental databases.
• Oversee onboarding and ongoing training as processes update.
• Lead daily team meetings and provide status on targets and improvements.
• Support continuous-improvement initiatives using Lean tools.

Skills

Document lifecycle management

Quality-management

Lean tools

MS Office

Data analysis

Cross-functional collaboration

Gemba walks

Audits

Communication skills

AI platforms usage

Education

High school diploma

Assoc./Bachelor preferred

Tools

Workday

ERP systems

Reporting tools

Job description

Asurion is seeking an Operations Document Control Supervisor to lead daily document-control activities across Reverse Logistics, Forward Logistics, and Repair operations. You will balance team capacity with demand while ensuring compliance with policies and standards.

You will coach staff, conduct training, oversee onboarding, and drive Lean and continuous-improvement initiatives using tools like PDCA and root-cause analysis, sustaining accurate records company-wide.