Operations Dispatcher II

Inside Higher Ed; Atlanta (GA); On-site; USD 23,942 - 32,566; Full time

Job summary

A higher education institution in Atlanta seeks an Operations Dispatcher II to support campus parking services. In this role, you will direct incoming calls, assist with parking data, and train new dispatch personnel. Candidates should have at least a High School Diploma and relevant experience in dispatching or customer service. This is a full-time position with a starting pay range of $17.38/hr to $23.64/hr.

Qualifications

• High School Diploma, GED Certificate or Vocational School Diploma required.
• Three to five years of job-related experience preferred.
• Thorough working knowledge of campus parking policies and systems.

Responsibilities

• Receive and direct calls to support parking services.
• Research vehicle data for citations and owner information.
• Train incoming personnel on dispatch procedures.

Skills

Communication skills

Knowledge of parking policies

Dispatch procedure training

Education

High School Diploma or equivalent

Job description

Overview

Job Title: Operations Dispatcher II; Location: Atlanta, Georgia; Regular/Temporary: Regular; Full/Part Time: Full-Time; Job ID: 288944

Job Summary

Receive and direct radio/telephone calls providing information and/or referrals in support of campus parking services and enforcement. Provide guidance and training to other dispatchers in dispatch procedures as required. This position will interact on a consistent basis with callers to include Parking staff, GT employees and visitors. This position will typically advise and counsel dispatchers. This position will not have supervisory responsibilities.

Responsibilities

1. Interact with callers, displaying courtesy and efficiency in responses.
2. Research vehicle data in the parking management system for outstanding citations, vehicle owner information, parking assignments and gate access information. Program and support electronic ticket writers for enforcement personnel.
3. Contact towing service to summon removal of vehicles.
4. Perform general office duties to include filing and using standard office equipment such as copiers, fax machine, printers, computers and calculators.
5. Review, reconcile and submit for payment invoices for towing services.
6. Train incoming personnel on dispatch procedures; provide ongoing guidance as required.
7. Perform other duties as assigned.

Required Qualifications

• Educational Requirements: High School Diploma, GED Certificate or Vocational School Diploma
• Required Experience: Three to five years job related experience
• Skills: Knowledge, Skills, & Abilities including thorough working knowledge of campus parking policies, courteous, professional communication by phone and radio, providing training and guidance in dispatch processes, and use of office and parking system specific computer applications.

Additional Information

• USG Core Values: Integrity, Excellence, Accountability, and Respect.
• Equal Employment Opportunity: The Georgia Institute of Technology is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all, and Georgia Tech complies with all applicable laws and policies governing equal opportunity in the workplace and education.
• Other Information: This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel. This position does not require security clearance. Job Code: A5. Pay Range Starting At: $17.38/hr up to $23.64/hr. Background Check: Successful candidate must be able to pass a background check.