Evening/Weekend Event Supervisor (62080)

Park Place Parking & Fast Park and Relax; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Park Place Parking & Fast Park and Relax is seeking an Evening/Weekend Events Supervisor in Atlanta, GA. This full-time position is responsible for supervising the Parking Enforcement Unit and managing staff performance, ensuring proper ticket issuance and compliance with regulations.

The ideal candidate should possess a high school diploma with five years of related experience, demonstrating strong management and customer service skills.

Qualifications

• Five years of experience in management or a related field.
• Ability to lift up to approximately 10 pounds.
• Experience with parking enforcement and customer interactions.

Responsibilities

• Supervising and managing staff in the Parking Enforcement Unit.
• Handling customer complaints and grievances effectively.
• Conducting audits and ensuring compliance with company policies.

Skills

Management skills

Customer service

Conflict resolution

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Atlanta General - Atlanta, GA 30303
Position Type: Full Time
Travel Percentage: None
Job Shift: Evening
Job Category: Management
Title: Evening/Weekend Events Supervisor

Job Summary

This position is responsible for supervising and managing the Parking Enforcement Unit; ensures tickets are issued, complaints are answered, and parking enforcement officers are trained and equipped properly. The supervisor must be able to work in all types of weather conditions.

Nature of Work

This position typically reports to a City General Operations Manager and/or Senior Operations Manager or another management position. It is responsible for hiring, training, and supervising Enforcement Ambassadors & Lot Ambassadors parking staff. The primary purpose is to ensure the smooth and continuous flow of events and enforcement of city activities.

Examples of Duties

• Plans, organizes, and directs operations and work activities of various sections within the department to include permits, appeals, and enforcement through day‑to‑day contact with subordinate supervisors.
• Reviews, researches, develops, and recommends revisions to university‑wide registration, appeals and enforcement procedures, regulations and programs dealing with parking and transportation.
• Provides information and consultation to the director on operating costs and budget planning for activities such as parking lot repair and meter repair and maintenance.
• Informs university department representatives of parking problems, changes to signs or availability of space.
• Adjudicates grievances of applicants dissatisfied with appeals determinations and defends determinations before the parking hearing board if necessary.
• Conducts utilization studies of parking spaces and lots by preparing data‑collection forms, deciding on areas for study, assigning personnel to collect data, and analyzing data to determine peak usage and average usage times.
• Assesses rules and regulations, reviews citations, and communicates with the community about citations and policies.
• Creates weekly attendant scheduling and coordinates with security vendors for assistance as needed.
• Performs enforcement of all company locations and issues violations for unpaid parking or other vehicle‑safety violations as necessary.
• Coordinates with booting & towing companies to immobilize or impound scofflaw violators.
• De‑escalates and provides sound solutions to irate customers in an effort to promote a positive customer experience.
• Repairs T2 machines, entry/exit gates, system errors for all surface parking locations and garages as needed.
• Collects revenue from all special‑event parking attendants and provides change for every parking special event.
• Conducts random audits to ensure all customers are paid special‑event parking rates to ensure compliance and adherence to company policy and procedures.
• Responds to all customer incidents, reports of property damage, illegal activities occurring on any Park Place parking locations and completes incident reports as needed.
• Coordinates with the Atlanta Police Department and/or Midtown Blue as needed to provide assistance as necessary.
• Issues parking tickets to special‑event attendants for all events.
• Cleans debris as necessary and reports outages and repairs needed to senior management.
• Makes recommendations for parking rate increases to management for special events and normal parking operations.
• Audits: completes daily and weekly summaries of actions for management.

Minimum Qualification Requirements

This position requires a high school diploma or equivalent, with five years of experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. The incumbent may be required to lift up to approximately 10 pounds.

Special Working Conditions

This position may be exposed to inclement weather since some of the work is done outdoors. Working conditions may include restricted movement and travel.