HVAC Dispatcher

Cloud Comfort Plumbing Heating & Air; Torrance (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-Time

Paid Time Off

Growth opportunities

Supportive team environment

Job summary

Cloud Comfort HVAC is seeking an organized HVAC Dispatcher to coordinate technicians, communicate with customers, and keep daily operations running smoothly. The role emphasizes multitasking and solving scheduling challenges within a growing team.

The candidate should have dispatching or scheduling experience, strong communication, and proficiency with scheduling software and MS Office. Join a company focused on excellent service and innovative home comfort solutions in a fast-paced environment.

Qualifications

• Prior dispatching or scheduling experience preferred.
• HVAC, plumbing, electrical, or construction industry experience is a plus.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and Microsoft Office.
• Ability to work in a fast-paced environment.
• Detail-oriented and dependable.

Responsibilities

• Schedule and dispatch technicians for service and installation appointments.
• Communicate with customers regarding appointment times and updates.
• Monitor technician routes and daily schedules.
• Coordinate emergency service requests.
• Maintain accurate scheduling records.
• Work closely with service managers and technicians.
• Assist with inbound customer calls.
• Enter and update customer information in company software.
• Help maximize technician efficiency and productivity.
• Provide exceptional customer service.

Skills

Dispatching

Scheduling

Communication

Organization

MS Office

Tools

Scheduling software

Microsoft Office

Job description

HVAC Dispatcher

Do you enjoy keeping operations organized while providing exceptional customer service? Cloud Comfort HVAC is looking for a highly organized HVAC Dispatcher to coordinate technicians, communicate with customers, and help keep our daily operations running smoothly.

At Cloud Comfort HVAC, we pride ourselves on providing outstanding service and innovative home comfort solutions. We're looking for someone who enjoys multitasking, solving scheduling challenges, and being an important part of a growing team.

Learn More About Us At

https://cloudcomforthvac.com/

Position Summary

The HVAC Dispatcher is responsible for coordinating technician schedules, communicating with customers, monitoring appointment progress, and ensuring efficient daily operations. This position plays a key role in delivering an outstanding customer experience.

Responsibilities

• Schedule and dispatch technicians for service and installation appointments.
• Communicate with customers regarding appointment times and updates.
• Monitor technician routes and daily schedules.
• Coordinate emergency service requests.
• Maintain accurate scheduling records.
• Work closely with service managers and technicians.
• Assist with inbound customer calls.
• Enter and update customer information in company software.
• Help maximize technician efficiency and productivity.
• Provide exceptional customer service.

Qualifications

• Previous dispatching or scheduling experience preferred.
• HVAC, plumbing, electrical, or construction industry experience is a plus.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and Microsoft Office.
• Ability to work in a fast-paced environment.
• Detail-oriented and dependable.

Compensation & Benefits

• Full-Time
• Paid Time Off
• Growth opportunities
• Supportive team environment

Join Cloud Comfort HVAC

If you're looking for a career where you can make a real impact while supporting a growing HVAC team, we'd love to hear from you!